KiotViet

KiotViet is a retail management platform operated by Citigo Software, in the market since 2010 and headquartered in Hanoi. Its users are household businesses and micro-retailers, the segment Vietnamese banks find hardest to underwrite because it keeps no formal accounts and little documented income.

More than 300,000 merchants run sales, inventory, staff, accounting and e-invoicing on KiotViet, with about 10,000 new businesses joining each month across retail, food and beverage, hospitality and beauty. KiotViet Finance embeds banking into that daily workflow: QR payment acceptance, bank account opening inside the software, payment notifications posted back to the sales ledger, and unsecured business loans assessed on point-of-sale revenue history instead of income documents — limits up to VND 1 billion, rates from about 1.3% per month, terms up to 60 months and online registration in minutes. Named banking and lending partners include MB, VPBank, VietinBank, BIDV and KBank.

1. Retail operating system: sales, inventory, staff, shifts and payroll for more than 300,000 merchants.

2. KiotViet Finance lending: unsecured limits up to VND 1 billion, from about 1.3% per month, terms up to 60 months.

3. Data-based credit assessment using point-of-sale revenue history rather than payslips or financial statements.

4. Embedded banking: bank account opening and identified-account collection inside the software, plus QR payment acceptance.

5. Bank distribution channel: MB, VPBank, VietinBank, BIDV and KBank reach household businesses through the platform.

6. Compliance tools: free accounting for household businesses, e-invoice issuance and tax reporting.