Narvar

Narvar is a San Francisco-based software company founded in 2012 that provides a post-purchase commerce platform helping retailers manage the customer journey after checkout, covering delivery tracking, returns and delivery fraud, aiming to protect revenue and reduce support tickets for retail brands.

The platform’s modules include Promise for delivery-date estimates, Track for branded tracking pages, Notify for proactive shipment updates, Shield for returns and exchanges, and Assist for delivery-fraud checks, powered by its IRIS engine trained on consumer interaction data; more than 1,500 retail brands including Gap, Levi’s and Sephora use the platform, tracking around 2 billion packages a year.

1. Promise: AI-based delivery-date estimates shown at checkout.

2. Track: branded order-tracking pages with cross-sell placements.

3. Notify: proactive email and SMS shipment status updates.

4. Shield: self-service returns and exchanges workflow.

5. Assist: detection of delivery-fraud claims such as false 'not received'.

6. Secure: optional delivery protection add-on for shoppers.