Genie SmartCare

Genie Health is a Singapore-based health technology company co-founded by Hari V. Krishnan, former CEO of PropertyGuru Group, together with Maya Hari and Sandeep Suvarna. It offers Genie, a personal health app, and SmartCare, a separate product for healthcare providers that reduces administrative friction in patient access and communication.

SmartCare uses conversational interfaces, including WhatsApp-based workflows, and agentic AI to handle patient enquiries, appointment discovery and booking, conversational intake, triage and routing, follow-ups and operational insights, while giving care teams a fuller view of each patient. It does not diagnose patients or replace clinical judgement. Target customers are clinics and healthcare providers.

• Patient enquiries: answers common questions through conversational channels.
• Appointment booking: helps patients discover, book and manage appointments and follow-ups.
• Conversational intake: collects patient information before the visit through chat.
• Triage and routing: directs patients to the right service without making diagnoses.
• WhatsApp workflows: runs patient journeys on WhatsApp where applicable.
• Operational insights: reports on patient communication and coordination for the clinic.

Private clinic chains in Vietnam could automate appointment booking and reminders on messaging channels. Specialist clinics could run pre-visit intake by chat to shorten waiting time. Hospital outpatient departments could route patient enquiries to the right specialty automatically.

Answers patient enquiries and books appointments around the clock without adding front-desk staff. Automates intake, routing and follow-up through messaging channels patients already use. Gives care teams a more complete view of each patient. Provides operational insights on patient interactions.

Clinics in Southeast Asia receive most patient contact through messaging apps, and front-desk staffing is a growing cost. Agentic AI that books, triages and follows up patients is being adopted by private providers, and Vietnamese clinics that rely on Zalo and Facebook Messenger face the same workload.

Based in Singapore. In October 2026 it raised a 3 million USD seed round led by Nadathur Family Office, with Liminal, a Temasek-backed founders' studio, and two healthcare investors. Co-founders: Hari V. Krishnan (CEO), Maya Hari (chair) and Sandeep Suvarna.