Perform.AI Commerce Operating System

Perform.AI, formerly Parcel Perform, was founded in 2016 and operates as Parcel Perform Pte Ltd with a dateline in Singapore, Berlin and Chicago. It helps e-commerce brands and marketplaces manage delivery performance and the post-purchase experience across many carriers, and says it serves 3,000+ e-commerce businesses.

The AI Commerce Operating System connects to 1,100+ carriers in 160+ countries and processes more than 100 billion parcel updates a year. Modules cover AI Commerce Visibility, Checkout with AI-predicted delivery dates, Post-Purchase tracking pages and notifications, Returns that promote exchanges, and Logistics carrier performance management. AI Decision Intelligence monitors SLAs, alerts on performance drops and recommends fixes, and an MCP connection lets assistants such as Claude, Copilot or ChatGPT answer shipment questions. Customers include Puma, Nespresso, Mytheresa and Metro Markets.

• AI Decision Intelligence: monitors SLAs, flags performance drops and recommends fixes.
• Checkout: AI model predicts estimated delivery dates shown at checkout.
• Post-purchase: branded tracking pages and proactive shipment notifications.
• Returns: AI-driven flows that promote exchanges over refunds.
• Logistics: carrier performance analytics across 1,100+ carriers and WMS/TMS/ERP data.
• MCP and developer portal: connects AI assistants and custom systems to shipment data.

• A Vietnamese fashion or cosmetics brand selling cross-border can show accurate delivery dates at checkout and branded tracking pages.
• A retailer using several carriers can benchmark SLAs and shift volume to better-performing carriers.
• A customer-service team can cut 'where is my order' calls with proactive notifications.

• One data layer across 1,100+ carriers, so brands can compare and manage carrier SLAs.
• Fewer customer-service contacts; Nespresso reports a 45% drop in tracking-related calls in some markets.
• Fast rollout stated by the vendor: tracking page in under 2 weeks, checkout delivery-date widget in under 1 week.
• ISO 27001 certification, GDPR compliance and a stated 99.9% uptime.

E-commerce brands increasingly ship through several carriers and markets, and delivery promises and returns now shape conversion and repeat purchase. AI assistants are also becoming a channel through which shoppers and staff query orders. In Southeast Asia, including Vietnam, brands selling across marketplaces and their own websites face the same need for unified tracking and carrier performance data.

Founded in 2016 as Parcel Perform by co-founders Dr. Arne Jeroschewski (CEO) and Dana von der Heide (CCO); renamed Perform.AI in September 2026 without changing its legal entity, Parcel Perform Pte Ltd. Holds ISO 27001 certification issued by TUV SUD PSB and states GDPR compliance.