VBot CallBot GenAI and AI Call Center

VBot is a cloud call center and voice AI brand operated by VPMedia, a company registered in Hanoi, Vietnam. It helps businesses run hotlines, telesales and customer care teams without on-site switchboard hardware, and automates repetitive calls with voice bots.

The platform combines a multi-device cloud call center (web, Windows, Android, iOS) with a mini CRM, call recording, reporting and automatic lead distribution. On top of it, a basic CallBot runs scripted outbound and two-way calls for promotions and reminders, while CallBot GenAI uses generative AI to understand natural speech, answer open questions and personalise calls by connecting to CRM and telephony data. It targets medium and large businesses.

• CallBot GenAI: generative AI voice bot that handles natural conversation and open-ended questions.
• Basic CallBot: scripted outbound and two-way calls for promotions, reminders and simple care.
• Cloud call center: multi-platform softphone on web, Windows, Android and iOS with call monitoring.
• Mini CRM and reports: recordings, notes, tags and statistics on calls and agent performance.
• Number options: SIP numbers, landline area codes, toll-free numbers and Voice Brandname.
• Developer kit: Open API, Web SDK and mobile SDKs for embedding calls into other systems.

Real estate and education companies can use CallBot GenAI to screen leads before handing them to sales staff. Beauty clinics and retailers can automate appointment reminders and promotion calls. App developers can embed in-app calling through the mobile SDK.

Replaces part of repetitive telesales and reminder calls with automated voice bots. Gives managers one console for hotlines, recordings, notes and agent performance reports. Can be embedded into existing apps and websites through SDKs and an open API. The website reports 1.5k+ integrating businesses and 1 million+ calls processed per day, and offers a 7-day free trial of all features.

Vietnamese banks, retailers and service companies are moving hotlines to the cloud and adding AI voice agents to handle high call volumes. Generative AI has made voice bots able to hold free-form conversations in Vietnamese, which widens their use from simple reminders to sales qualification and customer care.

VBot is operated by VPMedia, headquartered in Hanoi with business registration number 0106342003. Plans range from Basic Call Center (5+ seats) to Enterprise (100+ seats), all with a 7-day free trial; prices are available on request.