respond.io AI Agents and Conversation Platform

respond.io is a customer conversation platform headquartered in Kuala Lumpur, Malaysia, founded on 17 February 2017. It serves B2C businesses that sell and support customers through messaging apps, and reports more than 10,000 businesses in over 180 countries.

The platform unifies WhatsApp, TikTok, Instagram, Facebook Messenger, email and VoIP calls in one team inbox with CRM sync, routing and workflow automation. Multilingual AI agents grounded in verified business knowledge answer ad enquiries and FAQs, qualify leads, recommend products, manage bookings, share payment details and update CRM records, then hand off to staff when needed. Broadcasts, renewal reminders, CSAT surveys and analytics cover the retention stage.

• Team inbox: WhatsApp, TikTok, Instagram, Messenger, email and VoIP in one workspace.
• AI agents: multilingual agents that answer, qualify leads, book appointments and update CRM.
• Chat-to-call: WhatsApp Business Calls and Messenger Calls inside the same conversation.
• Workflow automation: smart routing, lead assignment and human handoff.
• Campaigns and retention: broadcasts, renewal reminders and in-chat CSAT surveys.
• Analytics: reporting on ads, agents and channels.

Vietnamese clinics and beauty chains can let AI agents answer enquiries from Facebook and TikTok ads and book appointments. Car dealerships can qualify leads across branches before routing them to sales staff. Education and travel companies can run renewal reminders and post-service surveys in chat.

Lets small teams handle far more conversations, with the website claiming AI agents serve 10x more customers autonomously and an 81% conversion rate. Case studies report a 55% sales increase at Petloy and 62% faster bookings at Doctor Heal. Switching from chat to call keeps context in one thread. The platform processes over 2 billion messages per quarter with a 99.999% uptime architecture.

Click-to-message ads and conversational commerce are growing fast in Southeast Asia, where buyers prefer to chat before purchasing. Businesses are adding AI agents to messaging inboxes to answer leads instantly at any hour, and Meta and TikTok keep expanding business messaging and calling features.

Founded in 2017 and headquartered in Kuala Lumpur. Raised a USD 62.5 million Series B in June 2026 led by Camber Partners, with Endeavor Catalyst and existing investors, to expand in North America and Europe. Reports USD 35M ARR with 169% year-over-year growth. Technology partners include AWS and OpenAI; client brands include Toyota, McDonald's and Decathlon.