OMICall AI Contact Center (AI Callbot, Chatbot, Voice Score)

OMICall is a product of OMI Technology JSC (OMIJSC), a member of ViHAT Group, headquartered in the ViHAT Building in Ho Chi Minh City with an office in Hanoi. The company states 13 years in the market and more than 80,000 business users, covering all 63 provinces. It serves Vietnamese businesses whose sales and support teams work across phone lines and many chat apps at once.

The platform combines a cloud call center (virtual PBX, IVR, recording, 1900/1800 hotlines and voice brandname) with an omnichannel inbox for Zalo OA, Facebook, TikTok, WhatsApp, Telegram, Viber, email, SMS and live chat, plus CRM, ticketing and workflow automation. Its AI layer includes an AI Callbot with Vietnamese voices, intent and sentiment detection and handoff to agents, a GPT-based AI Chatbot trained on company data, AI Voice Score for automatic call scoring, real-time scripts and AI coaching, and Voice and Chat Insight analytics.

• Cloud call center: virtual PBX with IVR, queues, recording, 1900/1800 hotlines and voice brandname.
• Omnichannel inbox: Zalo OA, Facebook, TikTok, WhatsApp, Telegram, Viber, email, SMS and live chat.
• AI Callbot: inbound and outbound voice bot with Vietnamese voices and intent and sentiment detection.
• AI Chatbot: GPT-based bot trained on company data for web, Zalo, Facebook and TikTok.
• AI Voice Score and coaching: automatic call scoring, alerts and real-time script prompts.
• CRM and API: built-in CRM, ticketing and API integration with e-commerce and external CRM.

Online shops and furniture or electronics retailers can handle orders from Zalo, Facebook and TikTok in one inbox and confirm orders with the AI Callbot. Telesales teams in education, insurance or real estate can score every call and coach agents in real time. Service businesses can run hotlines with IVR and let the AI Chatbot answer common questions after hours.

Calls, chats and customer records sit in one system, so agents do not switch between apps. The website claims a 30% reduction in operating costs, 50M+ calls handled per month, a 99.9% uptime SLA and response times under 2 seconds. AI Voice Score reviews calls automatically and raises alerts, and a 14-day free trial with no contract and pay-as-you-use billing lowers the entry barrier for SMEs.

Vietnamese consumers contact businesses through Zalo, Facebook, TikTok and phone, so SMEs need one place to manage all channels. Generative AI is being added to call centers for callbots, chatbots and automatic call scoring, and Zalo's business messaging services are a key channel for notifications and customer care in Vietnam.

OMICall is operated by OMI Technology JSC, part of ViHAT Group, with headquarters in Ho Chi Minh City and an office in Hanoi. The website is notified to Vietnam's Ministry of Industry and Trade. The company was a gold sponsor of Growth On Zalo 2026 and has a Meta-verified WhatsApp channel. Founding year is not stated; the site cites 13 years in the market.