Medow AI Scribe and AI Front Desk for Specialists

Medow Health AI is a health tech company founded in 2023, with co-founder Joel Freiberg, serving specialist practices in Australia and New Zealand and offering a Singapore version of its product. It addresses the hours specialists and reception teams lose to letters, reports and phone calls.

The AI Scribe listens to a consultation and drafts GP letters, referral letters, reports and patient-facing letters in the specialist's own voice, using dedicated models for each specialty. Smart Dictation turns natural speech into formatted letters, and the new AI Front Desk answers patient calls and books directly into the practice management system. Integrations include Genie, Gentu, HealthTrack, Shexie, Elixir and Meditech, and more than 1,000 specialist clinics use the platform.

• Specialty AI Scribe: ambient capture with dedicated models for cardiology, orthopaedics, OBGYN and 40+ other specialties.
• Multi-document output: one recording produces GP letters, referral letters, reports and patient letters.
• Smart Dictation: natural dictation without punctuation commands, returned as a formatted letter.
• AI Front Desk: answers calls, books and reschedules appointments and hands complex cases to staff.
• Personalisation: matches each clinician's structure, tense and phrasing.
• PMS integrations: syncs with Genie, Gentu, HealthTrack, Shexie, Elixir and Meditech.

Private specialist clinics in Hanoi and Ho Chi Minh City could automate referral letters and reports for international patients. Clinic chains could use an AI front desk to answer booking calls outside office hours. Practice management software vendors in Vietnam could explore integration partnerships for scribe and call automation.

Letters are reviewed and ready to send after about 30 seconds on average, allowing same-day correspondence. Saves an average of 30 hours per clinic per month, according to the website. Answers every patient call on existing phone lines, so reception staff can focus on patients in the clinic. Notes and bookings land directly in the practice management system without copy-paste.

Specialist clinics face rising patient volumes and administrative workload, and AI scribes are now extending into phone reception and scheduling. Singapore and other Southeast Asian markets are early adopters, and private specialist clinics in Vietnam's major cities face similar pressure on reception and documentation.

Founded in 2023; co-founder Joel Freiberg. Raised AUD 3.5 million in October 2026 (total seed AUD 8.5 million) from existing shareholders including oncologist Professor Michael Boyer and orthopaedic surgeon Michael Solomon. Listed on the Magentus Marketplace; website offers ANZ and Singapore editions.