CLINICS Cloud EMR and MALL Cloud Hospital EMR

Medley, Inc. is a Tokyo-based company founded on 5 June 2009 that runs a medical platform business and a healthcare recruitment business, with subsidiaries in the US and the Philippines. Its medical platform, MEDLEY AI CLOUD, digitises clinics, hospitals, pharmacies and dental practices.

CLINICS is a cloud EMR for clinics that combines charting with an integrated receipt computer for insurance billing, web booking, web questionnaires, online consultations and a management dashboard, plus AI Summary Assist and AI Document Assist for records and paperwork. It links to the patient app melmo for booking, check-in, payment and sharing results. For hospitals, Medley offers the MALL EMR, used by about 250 facilities, and is building MALL Cloud as a cloud-native version.

• Cloud EMR with billing: charting and an integrated receipt computer for insurance claims in one system.
• AI assists: AI Summary Assist and AI Document Assist draft summaries and medical documents.
• Web booking and questionnaire: patients book and complete intake online before the visit.
• Online consultation: built-in telemedicine with prescription coordination.
• Patient app melmo: booking, check-in, payment, reminders and sharing of test results and receipts.
• Management analytics: dashboard aggregating visit counts, patient numbers and revenue.

Private clinic chains in Vietnam could use an integrated EMR, booking and patient app model to shorten waiting times. Health IT companies could explore partnerships on cloud EMR and AI document features for clinics. Small private hospitals could study the MALL Cloud approach when planning migration from on-premise HIS.

Booking, questionnaire, check-in and payment through the melmo app cut patients' time in the clinic to about one third, according to the website. EMR and billing in one screen reduce daily accounting and monthly claims work. AI assists shorten time spent on records and medical documents. The MALL hospital EMR reports a 98% retention rate over about 20 years of operation.

Japan aims for electronic medical records in all medical institutions by 2030 and is pushing hospitals to move from on-premise systems to cloud-native EMRs. Vietnam is on a similar path with its electronic medical record deadlines, and private clinic chains increasingly want EMR, booking, telemedicine and patient apps in one subscription.

Founded 5 June 2009; head office in Roppongi Hills, Tokyo; subsidiaries MEDLEY US, Inc. and Medley Philippines Inc. Holds several patents for CLINICS. In October 2026 it reported unauthorised access to its @link obstetrics service, suspended some products and later announced their resumption.