Laiye Agentic Process Automation (APA)

Laiye was founded in 2015 by Ivy League PhD graduates and has offices in Beijing, Shanghai, Shenzhen, Changsha, Hong Kong and Singapore, with presence in Malaysia, the Philippines, Australia, Europe and the Americas. It started with chatbots, launched RPA in 2019 and now sells an agentic automation platform used by more than 300 Fortune Global 500 and China Top 500 companies.

Laiye APA combines AI agents with deterministic RPA execution. Business users record their work, AI turns the recording into an executable process, and the platform runs it with RPA-style permissions, version control and audit trails. Self-healing matches each step's intent to the screen when an interface changes. Processes are stored as reusable APA Skills that agents, applications and employees can call, and sit alongside Laiye ADP for document processing and ACX for customer service.

• Operation recording: captures user actions on screen as structured requirements.
• AI process generation: converts recorded requirements into executable automations.
• Process migration: runs existing Laiye RPA flows and migrates workflows from other RPA vendors.
• Self-healing: recovers from UI changes by matching each step's intent to the screen.
• APA Skills hub: stores governed processes that agents and applications can invoke via OpenAPI.
• Governance: permission management, version control, audit trails and traceable run results.

A Vietnamese insurer can automate claims intake across legacy core systems with self-healing bots. A bank back office can turn reconciliation and account-opening checks into reusable skills called by an AI assistant. A manufacturer's finance team can automate accounts payable with document processing.

Business users can create automations by recording their work rather than coding. Self-healing is claimed to cut bot maintenance costs by up to 80%. Existing RPA processes from Laiye or other vendors can be migrated rather than rebuilt. Centralized CoE governance with audit trails suits banks and insurers that need traceable automation.

RPA buyers are moving to agentic automation, where AI handles reasoning and exceptions while deterministic bots keep execution auditable. Asian banks, insurers and manufacturers with large RPA estates want to reduce bot maintenance and reuse their existing automations rather than start again.

Founded in 2015; offices in mainland China, Hong Kong and Singapore. Raised Series C funding from 2020 to 2022 totaling $160M, with investors including Lightspeed, Cathay Innovation and Sequoia Capital. Acquired European chatbot firm Mindsay in 2022. Recognized in the Gartner Magic Quadrant for RPA for several consecutive years.