Relay Autonomous Hospital & Hotel Delivery Robots

Relay Robotics, formerly Savioke and founded in 2013, makes autonomous delivery robots for hospitals and hotels. It addresses the time nurses, pharmacy staff and hotel teams spend walking supplies, specimens and amenities between floors, and reports more than 1.5 million lifetime deliveries.

The robots map their surroundings with cameras, lidars and other safety sensors, call and ride elevators without help and return to a docking station to charge. A secure 10-gallon bin with insert bins carries lab specimens, medications, clinical supplies, food or guest amenities, and authentication options give a verifiable chain of custody for every medication delivered. Hospital customers include Johns Hopkins and HCA Healthcare; hotel customers include Hilton, Marriott and Hyatt.

• Elevator integration: robots call and ride elevators without human assistance.
• Sensor navigation: cameras, lidars and safety sensors build a dynamic map of the building.
• Secure bin: 10-gallon locked compartment with insert bins and near-ambient temperature.
• Chain of custody: authentication options create a verifiable trail for medication deliveries.
• Autonomous charging: robots return to a docking station when the battery runs low.
• Dual markets: configurations for hospital logistics and hotel guest-room delivery.

Private hospitals in Hanoi and Ho Chi Minh City could use Relay robots to move lab specimens and pharmacy orders around the clock. International hotels in Vietnam could deliver towels, amenities and room-service items to guest floors. Large clinics could automate supply runs between storerooms and wards.

Relay reports a 99.8% successful delivery rate and more than 25,000 deliveries per month across its fleet. At BayCare's Winter Haven hospitals the robots are projected to handle 500+ deliveries and save 150+ clinical hours a month. A typical deployment takes about 12 weeks with only one to two weeks of onsite installation. Medication chain of custody supports pharmacy compliance.

Hospitals face nursing shortages and want clinical staff focused on patients rather than runner tasks, especially in wings without pneumatic tube systems. Hotels look to cut labour costs on room deliveries. Large private hospitals and international hotel chains in Vietnam and Southeast Asia are adding high-rise facilities where elevator-capable delivery robots fit naturally.

Founded in 2013 as Savioke and now operating as Relay Robotics; the site carries a USA-made badge. More than 1,000,000 deliveries worldwide. Hospital customers include Johns Hopkins, HCA Healthcare, MedStar Georgetown, Ochsner, Dignity Health and BayCare; hotel customers include Marriott, Hilton, Hyatt, Westin and Mandarin Oriental.