Biteship Shipping Aggregator & Fulfillment

Biteship is a logistics platform for Indonesian online businesses operated by PT Berbagi Inovasi Teknologi under Indonesian law. Co-founded by Mirsa Sadikin and Afra Sausan, it aims to solve shipping and fulfillment problems for growing online sellers and raised seed funding in 2022 led by Beenext and East Ventures.

The platform has two parts. The shipping aggregator, available as an API, plugins and a dashboard, compares rates across more than 30 couriers such as JNE, J&T, SiCepat, Ninja Express, AnterAja, GoSend and Grab, selects couriers by price or speed and tracks all shipments in one place, including instant, cargo, international and COD services. The fulfillment service provides storage, pick and pack and shipping with a warehouse management system and stock sync with Tokopedia, Shopee, TikTok Shop and Lazada. Customers named include Alodokter, Avoskin, Allofresh, Desty and Fore.

• Rate comparison: Compares real-time prices across more than 30 couriers.
• Auto courier selection: Picks a courier by price or speed for each order.
• Unified tracking: Tracks all shipments and COD orders in one dashboard.
• API and plugins: Connects stores and apps through Rates, Tracking and Maps APIs.
• Fulfillment and WMS: Provides storage, pick and pack with real-time inventory.
• Marketplace sync: Syncs stock with Tokopedia, Shopee, TikTok Shop and Lazada.

A Vietnamese brand expanding to Indonesia can ship local orders through one courier API and outsource warehousing. A software vendor for Indonesian merchants can embed rate and tracking APIs in its product. A cosmetics brand selling on Shopee and TikTok Shop in Indonesia can sync stock with a fulfillment warehouse.

Sellers compare more than 30 couriers in one integration instead of maintaining separate contracts and APIs. The company reports more than 10,000 businesses served and over one million packages shipped per month. Its fulfillment service claims up to 40% savings compared with self-managed warehouses, with a 99.9% SLA. A free Starter plan lets small sellers begin without a subscription fee.

Southeast Asian e-commerce relies on many local couriers with different prices and service levels, and sellers increasingly use aggregators and outsourced fulfillment rather than building their own logistics. Social commerce on TikTok Shop and marketplaces raises order volumes for small brands. Vietnam has a similar multi-carrier, COD-heavy landscape.

Biteship is operated by PT Berbagi Inovasi Teknologi. It raised a seed round in 2022 led by Beenext and East Ventures, its co-founders were named to Forbes 30 Under 30 Asia in 2023, and it won Best Courier Service at the Grab Business Forum in 2023. Founding year is not stated on the website.