PKSHA AI Agents (ChatAgent, VoiceAgent, AI Help Desk)

PKSHA Technology Inc. is a Tokyo-based AI company that develops algorithms, AI solutions and AI SaaS for finance, manufacturing, retail, mobility, insurance, education and healthcare. As of March 2025 its NLP-based solutions and SaaS were used by more than 70% of the top 100 Japanese companies by market capitalisation.

PKSHA AI Agents, launched in April 2025, adds autonomous agent functions to the company's conversational products and extends them to HR, sales and back-office work. PKSHA ChatAgent and PKSHA VoiceAgent (renamed from Chatbot and Voicebot in August 2025) understand the user's goal through follow-up questions, link to customer and internal data, and hand over to staff when needed. PKSHA AI Help Desk serves internal employee inquiries, and an AI Agents Platform and PKSHA LLMs support custom builds.

• PKSHA ChatAgent: chat agent that clarifies intent with follow-up questions and resolves inquiries end to end.
• PKSHA VoiceAgent: voice agent that answers, routes calls and decides when to hand over to an operator.
• PKSHA AI Help Desk: AI support for internal employee inquiries.
• System linkage: agents draw on customer data and internal knowledge sources.
• Multi-agent routing: function announced for autumn 2025 that selects the appropriate agent per inquiry.
• Industry suites: packaged AI for manufacturing, banking, insurance, retail and other sectors.

A Japanese-invested bank or insurer in Vietnam can run a voice agent for card and policy inquiries with handover to staff. A manufacturing group can deploy an internal AI help desk for HR and IT questions. A BPO provider serving Japanese clients can embed chat agents into back-office processes.

Built on chat and voicebot products that hold the No. 1 market share in Japan, according to a 2025 Deloitte Tohmatsu MIC Research Institute report cited by the company. Over 7,000 AI agents are reported to be running across all 47 Japanese prefectures. Agents aim for one-stop resolution and escalate to humans with context, reducing contact centre and help desk load.

Japanese and wider Asian enterprises are upgrading rule-based chatbots and IVR to agentic AI that can act on business systems, driven by labour shortages and rising service expectations. Contact centres and BPO providers in Vietnam serving Japanese clients face the same shift toward AI agents working alongside human staff.

PKSHA Technology is headquartered in Hongo, Bunkyo-ku, Tokyo, led by Representative Director Katsuya Uenoyama, who won an Exceptional Growth award at EY Entrepreneur Of The Year 2025 Japan. In 2025 it partnered with Altius Link on AI agents for BPO and with Shinoken Group on an AI sales agent, and earlier collaborated with Microsoft Japan on LLM development.