Fano Conversation Intelligence Platform and AI Agents

Fano Labs Limited is a Hong Kong company providing multilingual enterprise AI for conversation intelligence in regulated industries such as banking, insurance, telecom, utilities, legal and the public sector. It focuses on speech and language technology that handles mixed-language conversations, a common pattern in Hong Kong and Southeast Asia, and reports 30M+ subscribers served.

The platform is organised in four modules: Analyze (conversation analytics for intent, complaints and risk), Assist (agent assist with knowledge and next-best action), Answer (Fano Voicebot and governed AI agents that handle customer conversations) and Act (agentic workflows that trigger approved actions in enterprise systems). Supporting engines include Fano Scribe speech-to-text, Fano Speak text-to-speech and Fano Voiceprint speaker verification. It can be deployed on-premises, in the cloud or hybrid.

• Conversation Analytics: surfaces intent, trends, complaints, risks and opportunities from calls.
• Agent Assist: real-time knowledge and next-best-action guidance for human agents.
• Fano Voicebot: conversational IVR with multi-intent classification and a business rule engine.
• Agentic Workflow: triggers approved workflows and links insights to enterprise systems.
• Speech engines: Scribe speech-to-text, Speak text-to-speech and Voiceprint speaker verification.
• Multilingual models: Cantonese, Mandarin, English, Hokkien, Bahasa Malaysia, Bahasa Indonesia and mixed speech.

A bank in Vietnam with Chinese-speaking or regional customers can analyse all recorded calls for complaints and mis-selling risk. An insurer can deploy a voice agent for policy inquiries with handover to staff. A utility can automate outage and billing calls through a conversational IVR.

Handles code-switching between languages that generic speech engines often miss, with speech recognition accuracy above 90% reported by the vendor. Fano Voicebot reports a 70% containment rate and a 90% reduction in mis-routed calls. Sensitive personal data can be removed before analysis, and on-premises deployment suits banks and government.

Banks and insurers across Asia are moving from scripted IVR to governed voice AI agents, while regulators demand auditability and data protection. Multilingual markets such as Hong Kong, Singapore and Malaysia need engines that understand mixed-language speech, and Vietnamese contact centres serving regional clients face similar requirements.

Fano Labs Limited is based in Hong Kong, with a site copyright line spanning 2015-2026. In October 2025 its leader Dr. Miles Wen was named Outstanding Emerging Future Entrepreneur by KPMG China, and in September 2025 its leaders were listed among the world's top 2% of scientists. In 2026 it was selected for Milipol TechX Summit Singapore.