Bitdefender MDR (Managed Detection and Response)

Bitdefender is a cybersecurity company based in Bucharest, Romania, known for its GravityZone endpoint and extended detection platform. Its managed detection and response service targets organizations that need round-the-clock monitoring but cannot staff their own security operations center.

Bitdefender MDR bundles the GravityZone Business Security Enterprise platform with 24×7 monitoring from three follow-the-sun SOCs in the United States, Romania and Singapore. Analysts handle the full alert lifecycle, contain threats through pre-approved actions, run threat hunts backed by Bitdefender Labs intelligence, and deliver root cause analysis, after-action reports and monthly reporting through an MDR portal. A dedicated MDR for MSPs offering adds a multi-tenant dashboard and RMM and PSA integrations so service providers can resell the service.

• 24x7 follow-the-sun SOCs: Monitoring from the US, Romania and Singapore with regional handoffs.
• Pre-approved containment: Analysts isolate hosts or remove malicious files without waiting for approval.
• Threat hunting: Human-led hunts backed by Bitdefender Labs and MDR threat intelligence.
• Incident analysis: Root cause and impact analysis, after-action reports and 72-hour enhanced monitoring.
• GravityZone platform: Business Security Enterprise endpoint and XDR sensors are included.
• MDR for MSPs: Multi-tenant dashboard, monthly reports and RMM and PSA integrations.

A Vietnamese manufacturer with a small IT team can outsource 24x7 endpoint monitoring and ransomware response. A local IT service provider can resell MDR to SME clients through the multi-tenant MSP offering. A logistics company can rely on pre-approved containment to stop attacks outside office hours.

Organizations get 24x7 SOC coverage without building an in-house team, backed by more than 285 analysts, researchers and threat hunters. A security account manager contacts the customer within 30 minutes of an incident, followed by 72 hours of enhanced monitoring. The service includes a breach warranty covering up to 100,000 USD in ransomware response expenses at no extra cost.

Mid-sized organizations increasingly buy detection and response as a managed service rather than staffing their own SOC, and MSPs are adding MDR to their portfolios. Data sovereignty is also becoming a buying criterion. For Vietnam and Southeast Asia, an APAC SOC in Singapore offers regional coverage for companies and service providers serving local SMEs.

European-based company headquartered in Bucharest, Romania. Named a Major Player in the 2026 IDC MarketScape for worldwide midmarket MDR and cited a strong result in the 2024 MITRE ATT&CK Evaluations for Managed Services. Analysts hold SANS certifications such as GCIH and GCFA. Partners include OVHcloud and secunet.