Atomicwork AI-native Service Management

Atomicwork Inc. builds an AI-native IT service management (ITSM) and enterprise service management (ESM) platform. It was co-founded by Vijay Rayapati, formerly of Nutanix, and Kiran Darisi and Parsuram Vijayasankar from the Freshworks founding team, and operates from Palo Alto and San Francisco with offices in Bengaluru, India and Sydney. It targets slow, ticket-heavy internal support for employees.

The platform combines an enterprise knowledge graph with AI Coworkers that hold defined roles, skills and access controls, such as Incident Manager, Security Engineer, Phishing Specialist, Onboarding Manager and Finance Specialist, plus a Universal AI Coworker for end-user support over Slack, Microsoft Teams, email, browser and portal. A control plane provides role-based access, cost and usage limits, pre-deployment testing, an agent registry and MCP access, and works with models from OpenAI, Anthropic and Gemini. It can run alongside ServiceNow or Jira Service Management. Customers include Zuora, Pepper Money, BlackLine, Replit, Oura and Skydio.

• Universal AI Coworker: answers and resolves employee requests across Slack, Teams, email, browser and portal.
• Role-based AI Workforce: specialized coworkers for incidents, security, phishing, onboarding, benefits, finance and legal work.
• Enterprise knowledge graph: unifies context from identity, assets and apps to ground answers and actions.
• Governance control plane: role-based access, cost and usage limits, pre-deployment testing and an agent registry.
• Access automation: provisions and deprovisions access through integrations such as Okta and Microsoft Entra.
• Open model and tool support: works with OpenAI, Anthropic and Gemini models, MCP and 100+ apps.

Vietnamese technology and fintech companies can automate password resets, access requests and device issues through Teams or Slack. Multinational manufacturers can handle onboarding and offboarding across HR, IT and finance with role-based agents. Banks can add phishing triage and incident handling while keeping audit trails and access controls.

Atomicwork reports a 50% reduction in ticket volume at Zuora and a 75% reduction in mean time to resolve at Pepper Money. Platform figures cited on its site include an 80% AI resolution rate and 18-second time to first response. Support in over 25 languages and data residency in the US, EU or APAC suit multinational employers, and governance controls keep AI agents within defined permissions and budgets.

IT service management is moving from ticket queues to AI agents that resolve requests and perform actions under governance controls. Indian-built SaaS vendors are competing with incumbents such as ServiceNow on price and speed of deployment. Fast-growing companies and multinational subsidiaries in Southeast Asia need multilingual employee support without expanding helpdesk headcount.

Offices in Palo Alto, Bengaluru and Sydney; the about page lists San Francisco and Bengaluru. Raised over 25 million USD in a Series A in January 2025 co-led by Khosla Ventures and Z47 with Battery Ventures and Peak XV, and a strategic investment from Okta Ventures in September 2025. Listed on the Microsoft Marketplace in March 2026.