HealthHero International EAP and Essentials

HealthHero is an employee assistance and wellbeing provider with a London address (Portman House, 2 Portman Street) listed on its site. It sells employee assistance programmes to employers and also serves insurers and health cash plan providers such as Benenden Health, Simplyhealth, WPA and Vhi, which appear under its trusted-by logos.

Its international EAP gives 24/7 specialist telephone and clinical support across 200+ countries, with cultural sensitivity in local languages, referrals to local providers for in-person, telephone or video appointments, and a Wellbeing Hub. In September 2026 it added Essentials, an entry-level service where employees and dependants book counselling online.

• International EAP: 24/7 specialist telephone and clinical support in 200+ countries.
• Local referral: appointments with local providers in person, by telephone or by video.
• Live chat: chat option alongside phone support.
• Wellbeing Hub: online hub linked from the EAP page.
• Essentials: counselling that employees and dependants book online by video, phone or face to face.
• Reporting: management information reporting included from launch.

A UK-parented manufacturer in Vietnam could use the international EAP for expatriate staff. A mid-size company could start with Essentials for self-booked counselling before adding a helpline. An insurer or health cash plan provider could bundle EAP access with policies.

Offers a tiered EAP range so employers can start with low-cost counselling and move up to full cover. Essentials starts from GBP 0.34 per person per month for 175 employees on a 12-month term. Includes launch support, promotional materials and management information reporting from day one. ISO 27001 and ISO 9001:2015 logos are shown.

Employers seek affordable counselling entry points as smaller firms and cost-conscious buyers question full EAP pricing. Global employers also want one provider that covers staff abroad with local-language support, relevant to foreign-invested firms in Vietnam and Southeast Asia.

London address on site (Portman House, 2 Portman Street; registered address 10 Upper Berkeley Street). Logos shown: ISO 9001:2015, ISO 27001, Cyber Essentials PLUS, BACP, EAP-A and IACP. Vietnam coverage is not mentioned.