Digicust AI Customs Agents

Digicust is a customs automation company based at Vienna Airport, Austria, founded in 2020 according to the site's structured data. It provides AI agents that prepare customs declarations and handle classification for freight forwarders, customs brokers and traders.

The platform lists 89 capabilities in seven categories: filing (ATLAS, e-dec, CDS, AES, NCTS, ICS2), procedures, classification (HS codes, BTI management), compliance (export control, CBAM, EUDR), representation, integrations and reporting. It claims 100+ live companies and coverage in 30+ countries.

• AI Customs Declarations: filing for ATLAS, e-dec, CDS, AES and NCTS.
• AI Tariff Classification: HS codes, BTI management, TARIC and US HTS.
• AI Export Control: sanctions screening and export control checks.
• AI Customs Audit: audit reports and document control.
• AI Email Inbox: processing of shipment emails and attachments.
• Integrations: SAP, Oracle, Dynamics 365, AEB, DAKOSY, REST API and MCP server.

A forwarder moving Vietnamese goods into the EU can speed import declarations through a European partner using the platform. A broker can classify products with traceable HS reasoning. A logistics group can audit past declarations.

Declarations are produced from shipment documents without manual re-keying, and a ZLS testimonial claims 90 percent time saved per declaration (vendor-reported). Activation is stated at about 24 hours. ISO 27001 certification and EU data residency address data-security concerns.

Customs brokers face labour shortages and rising data requirements such as CBAM and EUDR. Vietnamese exporters to the EU can benefit when European forwarders use such tools, and local brokers face similar document-heavy declaration work under VNACCS.

Office at Office Park 4, Vienna Airport, Austria. Holds ISO/IEC 27001:2022 and IEEE CertifAIed for Trustworthy AI certified by TUV SUD, per the site. Named customers include Fracht Group, Wackler and Customs24.