Canary Guest Management System

Canary Technologies is a hospitality technology company founded in 2017 and headquartered in San Francisco, with offices in New York, London, Dallas, Manila, Singapore, Gurugram and Mexico City. It states that more than 20,000 hotels in 125+ countries use its products.

The platform covers a guest management system with digital arrivals, mobile check-in, kiosks and mobile keys, plus guest engagement tools such as dynamic upsells, guest messaging and F&B mobile ordering. Canary AI adds an AI Agent Studio, voice, messaging and webchat agents, and an Agentic Sales Coordinator for group and event sales. It integrates with major hotel PMS and payment providers.

• Digital arrivals: mobile check-in, tablet registration and self-service kiosk.
• Mobile keys: digital room keys through the guest phone.
• Dynamic upsells: personalized offers for room upgrades and extras.
• Guest messaging: AI-assisted text, voice and webchat.
• F&B mobile ordering: in-room and on-property food orders.
• Digital authorizations: payment links and secure card authorizations.

A 5-star resort in Vietnam can offer mobile check-in and room upgrade offers before arrival. A hotel group can use mobile F&B ordering to raise in-room dining sales.

Moves check-in, payment authorization and checkout to mobile or kiosk, reducing front-desk queues. Upsell and F&B ordering tools create ancillary revenue. AI agents handle guest messaging and voice requests. Holds SOC and PCI DSS v4 attestations listed on the site.

Hotels adopt contactless check-in and AI guest service to offset labor shortages and lift ancillary revenue. Southeast Asian resorts such as Sri Panwa Phuket and Hotel Indigo Bali Seminyak appear among 2026 Canary customers, indicating regional uptake.

Founded 2017 by Harman Singh Narula and SJ Sawhney; HQ San Francisco; Manila and Singapore offices. Named to the 2026 Inc. 5000 list (Aug 2026). 2026 HotelTechAwards winner.