OKKAMI Guest Experience Hub

OKKAMI Inc. provides a guest and property intelligence platform for hotels, residences and connected properties. Its news pages report a move to a new office near Chit Lom in Bangkok in July 2025 and an engineer presentation at AWS Summit Bangkok in May 2026, which indicates a Thailand base.

The Guest Experience Hub includes a guest mobile app and web app, AI Concierge Agent, chat management, notifications and promotions, analytics dashboard, staff tools and service orchestration. Integrations cover PMS, booking engines, POS and payments, CRM and loyalty, digital keys, room controls and IoT, and spa, dining and activity systems, including a 2026 collaboration with Shiji. The site lists ISO/IEC 27001:2022 certification.

• Guest Mobile App: branded app and web app for service requests, bookings and loyalty.
• AI Concierge Agent: automated responses to guest enquiries.
• Notifications & Promotions: targeted offers pushed to guests.
• Guest & Revenue Intelligence: analytics dashboard for guest behavior and revenue.
• Service Orchestration and Staff Tools: task routing for hotel teams.
• Connected Property Ecosystem: links to PMS, POS, digital keys, room controls and spa systems.

A Vietnamese resort can deliver in-stay offers, spa and dining requests through a branded guest app. A serviced residence can route maintenance requests to staff and link to room controls. A hotel chain can connect PMS and POS data to see guest spend in one dashboard.

• One guest app and web app covers requests, promotions and bookings without a separate download for web users.
• AI Concierge Agent handles guest enquiries and routes service requests to staff.
• Guest and revenue intelligence dashboards support upselling and decisions.
• ISO/IEC 27001:2022 certification (valid to August 2029) is stated on the site.

Hotels in Southeast Asia are adding guest apps, AI concierge tools and connected-room technology to cut staff workload and lift ancillary sales. Thai and regional hospitality groups are early adopters, and Vietnamese resorts and serviced residences face similar demand.

OKKAMI Inc. announced a new Bangkok office near Chit Lom in 2025-07. ISO/IEC 27001:2022 certified by Bureau Veritas (UKAS accredited). Site lists a Japanese language option; integration with Shiji featured in 2026-05.