Expertise AI Customer-Facing Agents

Expertise AI provides customer-facing AI agents for sales and support that are built on a company's own knowledge and systems. The website lists the legal entity as Chatsimple Inc. and describes the company as Canadian; it does not state a founding year or headquarters city.

The product offers chat, voice, video and phone agents plus custom agents for internal workflows. Modules include Visitor Identification, Voice AI, Knowledge Gap, Expertise Booking, Playbook, Active Engagement, an analytics dashboard and personalized microsites, with integrations to Salesforce, HubSpot, Gmail and Google Sheets. The site claims 100+ enterprise customers.

• Chat and voice agents: sales and support agents across chat, voice, video and phone.
• Visitor identification: recognises website visitors to personalise engagement.
• Knowledge Gap: flags questions the agent could not answer from the knowledge base.
• Expertise Booking: books meetings with the right expert.
• Playbook and active engagement: guide proactive conversations.
• Analytics dashboard: tracks conversations and lead outcomes.

A Vietnamese software exporter can qualify inbound website leads and book demos. A logistics or manufacturing firm can answer product questions for overseas buyers around the clock. A customer-support team can deflect repetitive tickets.

Site-reported results include 99% of chats resolved autonomously at Gutterglove and 2.7x more leads at 90% lower cost at Holistiplan. Combines lead capture and support in one agent. Security listings include SOC 2 Type II, GDPR and HIPAA. Knowledge Gap highlights missing content so teams can improve answers.

Companies are moving website chat from FAQ bots to agents that qualify leads and book meetings. Vietnamese exporters, SaaS firms and service providers with English-language websites can use such agents for inbound lead handling.

Seed round of USD 3.2M reported September 2026, led by UpHonest Capital with Amino, Welight, UpScaleX and Altair (Pulse 2.0). Site lists SOC 2 Type II and SOC 3, GDPR, CCPA and HIPAA.