kira by Rezonate

Rezonate, formerly KeyReply, is an engagement intelligence company for regulated industries. The privacy page identifies KeyReply Pte Ltd, operating as Rezonate, at 1 North Bridge Road, Singapore. It targets healthcare, insurance, banking, government and sports organizations.

Its product kira provides AI voice agents and messaging over voice, WhatsApp, iMessage, RCS, web chat, SMS and email, with visual workflow automation, a human-in-the-loop inbox, knowledge management and compliance controls. It reads and writes to EHR, CRM and calendar systems such as Epic, Salesforce and athenahealth, and the site shows customers including AIA, Asahi, GovTech Singapore and Singapore hospitals.

• Voice and messaging agents: voice, WhatsApp, iMessage, RCS, web chat, SMS and email.
• Appointment automation: booking and rescheduling connected to calendars and EHRs.
• Clinical triage: reviewed routing of urgent cases without diagnosis.
• Workflow builder: visual workflow automation.
• Human-in-the-loop inbox: staff review and take over conversations.
• Knowledge and compliance: knowledge management and compliance controls.

A private hospital group can automate appointment booking and reminders to cut no-shows. An insurer can handle policy enquiries over WhatsApp. A bank can run compliant voice agents for routine service calls.

Site claims 49% fewer no-shows through appointment booking and rescheduling. Operates 24/7 with 60+ languages and carries context across channels. Clinically reviewed triage routes urgent cases and does not diagnose. ISO 27001 and SOC 2 Type II certified, with HIPAA, PDPA and GDPR alignment.

Hospitals, insurers and banks want governed AI agents that meet privacy rules such as PDPA and HIPAA. Vietnamese private hospital groups and insurers are expanding digital appointment and claims contact, a natural fit for multilingual, compliance-first agents.

KeyReply became Rezonate on 14 July 2026 (PR Newswire, linked from the company site); keyreply.com now redirects to getrezonate.com. kira listed as a qualified solution on Mayo Clinic Platform on 22 July 2026, which is not a Mayo Clinic deployment or endorsement. ISO 27001, SOC 2 Type II.