Darwin AI Digital Workers

Darwin AI sells AI digital workers that handle customer conversations and repetitive tasks for businesses, mainly in Latin America. The website footer lists Buenos Aires, Argentina and the entity Papagaio US Corp.; LatamList reports the company was founded in 2023 by Lautaro Schiaffino and Ezequiel Sculli.

The workers converse over WhatsApp, Instagram and phone calls, enter data into CRMs and spreadsheets, schedule appointments, answer FAQs and confirm payments. Named roles include an inbound SDR, outbound lead reactivation, CX with CSAT and NPS, collections and post-sale upselling, with human escalation, review and sentiment analysis as accuracy controls. The company is a WhatsApp Business API partner.

• Messaging and phone agents: conversations over WhatsApp, Instagram and phone calls.
• Role-based AI workers: inbound SDR, lead reactivation, CX, collections and post-sale.
• CRM automation: automatic data entry into CRMs and spreadsheets.
• Scheduling and payments: appointment booking, FAQ handling and payment confirmation.
• Accuracy controls: human reviews, automated tests and sentiment analysis.
• Human escalation: hands off to an available person when needed.

A Vietnamese car or motorbike dealer can reactivate cold leads over messaging. A real-estate developer can qualify inbound enquiries and book viewings. A consumer-finance firm can run polite payment reminders with human escalation.

Covers sales, support, collections and post-sale in one set of agents. Site testimonials report a 90% improvement in contact rates at Subaru and 2x event-to-meeting conversion at WonderLab. Data is entered automatically into CRMs and spreadsheets. Human escalation and automated tests keep answers controlled.

WhatsApp-based sales and collections agents are spreading in markets where messaging apps dominate customer contact. Vietnamese retailers, real-estate firms and lenders face a similar pattern with Zalo and Messenger, although this product currently lists Spanish-language sites and no Vietnamese support.

Seed round of USD 4.5M led by Base10 Partners reported 3 September 2025 (LatamList); supporters listed on the site include Nvidia and Founders Hub. GDPR-compliant badge and WhatsApp Business API partner status on the website.