Returnflows Returns Platform

Returnflows is a Copenhagen-based returns software provider (legal entity Returnflows Systems ApS, per its site) focused on Shopify brands in the Nordics. The site does not state a founding year. It addresses the cost of returns by steering shoppers toward exchanges and gift cards rather than refunds.

The platform covers the return from label creation to warehouse handling, with modules for claims, EU withdrawal rules and paperless international returns. A 2026 funding post reports more than 500,000 returns processed and over 500 stores served; customers shown include Matchwinner, Skagen Clothing and Din Vintage Shop.

• Exchanges and gift cards: shoppers are offered alternatives that keep value in the store.
• Shopify workflow: returns run through an integrated Shopify flow.
• End-to-end handling: from return label to warehouse receipt.
• Claims module: tools for handling claims.
• Withdrawals: support for EU right-of-withdrawal rules.
• Paperless international returns: return shipping without printed paperwork.

Vietnamese fashion brands selling to EU customers on Shopify can offer exchanges and gift cards to cut refunds. Small online stores can automate return labels and claims rather than handling them by email.

Brands keep revenue by converting refunds into exchanges and gift cards. Claims and returns handling is automated, with one case study citing a saving of one full-time equivalent in returns handling. One testimonial reports 54.12% of returns retained as value by Oversized Lifting Club.

Rising return rates push merchants to retain revenue through exchanges and to automate handling. Vietnamese brands selling to Europe through Shopify must also meet EU withdrawal rules, and Shopify-based returns tooling fits that segment.

Funding: pre-seed of 6 million DKK announced on 2026-06-09 per the company blog, from a syndicate of Danish founders and operators. Headquarters in Copenhagen. Expansion planned to Sweden, Norway and the Netherlands.