AntBuddy: Unified Omnichannel Customer Care Platform

AntBuddy is a Cloud PBX solution provider platform that integrates BeeIQ CRM customer management software and Viber, Skype, Call/Web Chat, Facebook, SMS, Email… solutions, becoming a Hub Contact Complete Omnichannel. AntBuddy was developed by a team of Vietnamese engineers with the aim of providing affordable telecommunications – IT solutions for small and medium-sized businesses in Vietnam.

"Omnichannel communication: Manage customer interactions across various channels in one centralized platform.
PBX software: Provides features to handle phone calls, including call recording, ringback tones, and call forwarding.
Live chat integration: Enables real-time chat support for customers on your website or mobile app.
Social media management: Helps manage and respond to customer requests on social media platforms.
Ticket system: Track and manage customer service tickets effectively.
Knowledge Base: Provides a central repository of self-service resources for customers.
Reporting & Analytics: Provides comprehensive reporting and insights into customer service performance and customer behavior.
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