Fr8Labs Operating System for Freight Forwarders

Fr8Labs is a Singapore-headquartered software company that builds a modern operating system for freight forwarders, with customer support teams in Singapore and Malaysia. It targets forwarders that still run CRM, job files, documents and accounting in separate legacy tools, and reports 150+ forwarders across 20+ countries, mainly Singapore, Indonesia, Malaysia, the Philippines, Australia, India and Saudi Arabia.

The platform has three layers. Operate covers CRM, a freight management system and accounting; Engage adds customer and vendor portals, a notification hub, cargo insurance, Fr8Pay payments and customs integrations; Automate provides AI Autofill that turns uploaded documents into shipments, an AI companion, AI analytics and playbooks. An AI Console, an MCP server and AI employees in private beta let assistants query and act on freight data with human approval. Local e-invoicing and customs links include InvoiceNow Peppol, CEISA 4.0, Coretax and LHDN e-Invoice.

• Operate: CRM, freight management system and accounting in one platform.
• Engage: customer and vendor portals, notification hub and community features.
• Ecosystem services: cargo insurance, Fr8Pay payments and customs integrations.
• AI Autofill: extracts shipment data from documents and maps it to jobs.
• AI Console and MCP server: lets AI assistants query freight data and propose actions for approval.
• Local compliance links: Peppol InvoiceNow, CEISA 4.0, Coretax, LHDN e-Invoice and ZATCA e-Invoice.

• A Vietnamese forwarder can manage sales, job files and accounting in one cloud system instead of spreadsheets.
• An NVOCC can use AI Autofill to create shipments from bills of lading and booking confirmations.
• A forwarder serving importers can give clients a self-service portal to track shipments.

• The vendor reports customers handling 1.5x shipment volume with the same team size.
• AI Autofill creates a shipment from an uploaded document in under 60 seconds, cutting manual data entry.
• Customer portals and notifications are stated to cut inbound status calls by 73%.
• Automated statements of account recover about 2 days of work per month, and IMDA pre-approval lets Singapore buyers claim up to 50% PSG support.

Small and mid-sized forwarders in Southeast Asia are replacing legacy desktop freight software with cloud systems as e-invoicing mandates spread across Singapore, Malaysia and Indonesia. AI document processing and assistant interfaces are emerging as practical tools to handle rising document volumes. Vietnam's large base of independent forwarders and its e-invoice rules create a comparable need.

Fr8Labs is headquartered at Paya Lebar Road, Singapore, with support teams in Singapore and Malaysia. Its Modern Operating System is an IMDA pre-approved solution under Singapore's Productivity Solutions Grant. Customers shown include Militzer & Munch, GL Terminal Indonesia and Benkel International.