Unicommerce Omnichannel Retail Management System

Unicommerce is an Indian e-commerce enablement SaaS company founded in 2012 and listed after its 2024 IPO. It automates order processing, inventory, warehouses and courier operations for brands that sell through stores, webstores and marketplaces, and it has offices in India, the Middle East, Singapore, Malaysia, the Philippines and Indonesia.

Its Uniware platform combines an order management system, warehouse and inventory management, payment reconciliation (UniReco) and video verification of packing and returns (UniCapture). The omnichannel retail module turns stores into fulfilment points with ship-from-store, buy online and collect in store, in-store endless aisle and a central view of store and warehouse stock, with POS and ERP integrations.

• Ship from store: Uses the nearest store as a mini fulfilment centre for online orders.
• BOPIS: Lets customers order online and collect in store.
• Endless aisle: Shows stock across all stores so staff can order from another outlet.
• Central inventory: Syncs store, warehouse and channel stock in real time.
• Order and warehouse management: Processes multichannel orders and runs B2C and B2B warehouses.
• Reconciliation and video proof: Reconciles payments and records packing and return videos.

A footwear chain can fulfil Shopee and webstore orders from the nearest store to cut delivery time. A cosmetics brand can reconcile marketplace payouts automatically and record packing videos to win return disputes. A fashion retailer can offer buy online and collect in store across its city outlets.

Retailers expose 100% of store and warehouse stock to online channels in real time, according to the vendor. Unicommerce reports 2x faster warehouse operations and a 90% reduction in manual work for clients. UniReco reconciliation is positioned to save up to 5% of GMV, and video evidence from UniCapture supports claims settlement of up to 99.8%.

Brands in South and Southeast Asia now sell through stores, own webstores, marketplaces such as Shopee and Lazada, and quick commerce apps at the same time. Using stores as fulfilment points and keeping one stock view across channels is becoming a standard requirement for retail chains in Vietnam as delivery expectations shorten.

Founded in 2012 in India; listed company (Unicommerce eSolutions Ltd.) following its 2024 IPO. Owns the Shipway and Convertway brands. Certified ISO 27001 and ISO 27701. Reports 8,000+ clients, 290+ integrations and offices in India, the Middle East, Singapore, Malaysia, the Philippines and Indonesia.