Equiem One Tenant Experience Platform

Equiem is a tenant experience and smart building management software company operating as Equiem Services Pty Ltd in Australia. It helps landlords and property managers of offices and mixed-use buildings engage tenants, run building operations and earn revenue from amenities, and reports more than 800 buildings and 145 million sq ft across 25+ countries.

The Equiem One platform combines six solutions: ENGAGE for tenant content, events and amenity promotion; OPS for property team workflows, work requests and visitor management; FLEX for managing flexible space; DATA for portfolio analytics and reports; CONNECT for integrations and APIs to building systems; and HYBRID for tenant hybrid-work tools. Customers include Canary Wharf Group, JLL, Knight Frank, Lendlease, Mapletree, Brookfield, Dexus, GPT and Tokyo Tatemono.

• ENGAGE: Publishes tenant news, events and amenity offers through app and email.
• OPS: Manages work requests, property team workflows and centralised visitor management.
• FLEX: Sells and manages flexible space and bookable amenities such as parking and gyms.
• DATA: Provides portfolio dashboards and engagement reports.
• CONNECT: Offers out-of-the-box integrations and APIs to building systems.
• Marketplace: Aggregates retail partners' deals and ordering for occupants.

A Grade A office developer in Ho Chi Minh City can launch a branded tenant app for visitor registration, events and amenity booking. A mixed-use complex can monetize parking, gyms and event spaces through self-service bookings. A property manager can centralise work requests and report tenant engagement across several buildings.

Landlords get a branded app and operations tools that improve tenant retention, with Equiem reporting 44% average monthly active users. In 2025 the platform engaged over 635,000 users, processed 2.4 million visitor check-ins and 1.1 million bookings. Streamlined walk-in registration cut visitor processing from 3–5 minutes to about 30 seconds, and bookable parking, gyms and event spaces create new revenue.

With hybrid work and rising office vacancy, landlords compete on tenant experience, amenities and services rather than space alone. Asian owners such as Mapletree and Tokyo Tatemono already use tenant apps, and new Grade A towers in Vietnam increasingly market digital amenities to multinational tenants.

Operates as Equiem Services Pty Ltd (Australia). Works with 150+ real estate organizations, 800+ buildings and 300K registered users in 25+ countries. Chief Product and Technology Officer Julia Bearzatto. Clients include Canary Wharf Group, Lendlease, Mapletree and Tokyo Tatemono. Founding year not stated on pages fetched.