Automation Anywhere Agentic Process Automation System

Automation Anywhere is a San Jose, California company with more than 20 years in process automation. It serves more than 4,000 customers in over 90 countries through 2,700+ partners, and its platform runs nearly half a billion AI agent and automation executions a year. The company has been named a Leader in the Gartner Magic Quadrant for RPA for eight consecutive years.

Its Agentic Process Automation (APA) system combines AI agents, deterministic RPA bots, APIs, documents and people in one governed process, coordinated by the Mozart Orchestrator. The Process Reasoning Engine plans and executes multi-step work, now enriched by a Context Intelligence Graph built from systems of record, policies and execution history. Modules include AI Agent Studio, Document Automation, Process Discovery, Automation Co-Pilot and CoE Manager, plus prebuilt agentic solutions for accounts payable, customer support, banking KYC onboarding and healthcare revenue cycle.

• Mozart Orchestrator: coordinates agents, bots, APIs, documents and people in one process.
• Process Reasoning Engine: plans multi-step work using a Context Intelligence Graph.
• AI Agent Studio: builds and manages AI agents for enterprise processes.
• Document Automation: extracts data from invoices, forms and onboarding documents.
• Agentic Solutions: prebuilt workflows for accounts payable, customer support, banking KYC and healthcare revenue cycle.
• AI Evaluations and governance: assess agent outcomes and tool use, with CoE Manager oversight.

A Vietnamese bank can automate KYC onboarding with document extraction and agent review of exceptions. A manufacturing group can automate invoice processing and three-way matching. An IT department can deploy agents that auto-resolve routine service desk tickets.

Lets companies keep existing RPA bots while adding AI agents for judgment-based steps, under one governance layer. The company reports up to 90% straight-through processing in accounts payable and 80–84% auto-resolution for IT service desk tickets. Prebuilt agents are trained with HIPAA, SOC 2 and KYC requirements, with data masking and audit trails. A free Cloud Community Edition lowers the barrier to trial.

RPA is evolving into agentic process automation, where AI agents reason over exceptions while bots execute reliably. Banks and shared service centers in Asia that built large RPA programs now look to agents to raise automation rates in onboarding, payments and finance without replacing their existing estates.

Headquartered in San Jose, California, with more than 20 years in automation, 4,000+ customers in 90+ countries and 2,700+ partners. Gartner Magic Quadrant Leader for RPA for eight consecutive years (2026). Has announced the acquisition of conversational AI firm boost.ai.