Lyra Health Global Workforce Mental Health and EAP

Lyra Health, Inc. is a workforce mental health company that contracts directly with employers and also works through benefit consultants, health plans and health systems. It aims to replace traditional employee assistance programmes, which often have low uptake and limited clinical quality, with a broader programme backed by measurement and clinical oversight.

The platform covers preventive support, therapy, coaching, specialised acute care, family and youth care and organisational wellbeing programmes, delivered virtually and in person through a network of 30,000+ providers in 200+ countries and territories and 65+ languages. Lyra AI supports triage, care coordination and provider matching, and a clinically vetted AI guide is available to members. Its site offers country versions including Japan, China and Thailand.

• Global provider network: 30,000+ clinicians in 200+ countries and territories, in 65+ languages.
• Therapy and coaching: virtual and in-person care with measurement-based outcomes.
• Lyra AI: triage, care coordination, provider matching and an AI guide for members.
• Specialised care: acute crisis care for youth and young adults and children's specialists.
• Manager Coaching: programmes to reduce burnout at team level.
• Employer reporting: outcome and utilisation data for benefits teams.

Multinational manufacturers and tech firms in Vietnam can extend a global mental health programme to local employees. Regional HR teams can replace separate country EAP contracts with one provider. Companies can use manager coaching to address burnout in high-pressure units such as sales or customer service.

The company reports that 9 in 10 members get better and recover twice as fast as with traditional therapy, with 81% maintaining gains at 12 months. Members regain about 4 hours of productivity per week, worth about 4,800 USD in annual savings per employee. It cites a 26% reduction in overall health care claims costs and less than one day to a first appointment.

Global employers are replacing low-engagement EAPs with clinically measured mental health benefits that work the same way across countries. AI is being added for triage and matching to shorten waiting times. Multinationals operating in Vietnam and the wider region need providers who can serve local staff in local languages under one global contract.

Lyra Health, Inc. provides administrative and technology services; clinical services come from affiliated practices such as Lyra Clinical Associates P.C. Reports 20 million+ people served through employer contracts. Holds NCQA Credentialing Accreditation. Customers include Salesforce, Morgan Stanley, Starbucks and Samsung.