IVRy Conversational Voice AI Platform

IVRy Inc. is a Tokyo company founded in March 2019 that builds conversational voice AI for business phone lines. It targets small shops, clinics, hotels, municipalities and large contact centers that miss calls or spend staff time on routine phone inquiries.

The IVRy platform answers incoming calls around the clock, listens to the caller's request, answers FAQs by voice, takes reservations linked to booking ledgers, routes calls through IVR menus, forwards urgent calls and sends follow-up SMS. Every call is recorded, transcribed and summarized, then classified by intent with dashboards and Slack or email notifications. Setup takes about a minute on a free plan using new or existing numbers. In 2026 the company added IVRy AI Contact Center, which combines task-completing voice AI, after-call work automation and conversation analytics, and IVRy Data Hub for voice-of-customer insights and compliance or harassment alerts. Users include Koikeya, Kirin, Coca-Cola bottlers, Ichiran and Toyoko Inn.

• AI receptionist: answers calls 24/7, captures the caller's request and responds to FAQs by voice.
• Reservation handling: takes bookings by phone with links to reservation ledgers.
• Call routing and SMS: IVR menus, business-hour rules, transfer of urgent calls and follow-up SMS.
• Transcription and summaries: records, transcribes and summarizes every call for team sharing.
• AI Contact Center: task-completing voice AI with after-call work automation and analytics for larger operations.
• Data Hub and integrations: voice-of-customer analysis, risk alerts, and links to Salesforce, CRM tools and data warehouses.

Japanese restaurant and hotel chains operating in Vietnam could pilot IVRy for Japanese-language reservation lines. Clinics and pharmacies can automate appointment and FAQ calls outside business hours. Contact centers of insurers or utilities can use call summaries and VoC analytics to reduce after-call work, subject to local language support.

IVRy cites phone automation rates of around 70% to 80% and one customer, Sanpuku Kanri Center, streamlining about 2,000 calls per month. Pricing starts from 3,980 JPY per month with a free plan, so small businesses can start without hardware. The platform has issued over 60,000 accounts and handled more than 90 million calls across 98+ industries. ISO/IEC 27001 and 27017 certification supports enterprise procurement.

Labor shortages and rising customer expectations are pushing restaurants, clinics, hotels and public offices to automate phone handling, which remains a major channel for older customers. Voice AI has become accurate enough to complete tasks rather than only route calls. In Vietnam and Southeast Asia, hotlines remain central for services, and Japanese chains expanding in the region look for the same tools used at home.

IVRy Inc. was founded in March 2019 in Minato-ku, Tokyo; CEO Ryoga Okunishi. Cumulative funding reached 15.11 billion JPY in May 2026 (8.61 billion equity, 6.5 billion debt). Holds ISO/IEC 27001 and ISO/IEC 27017 certification (JQA). Ranked No. 1 in Japan's automated dialogue system market for fiscal 2024 by Deloitte Tohmatsu MIC Research.