Helpfeel AI Self-Service Support Platform

Helpfeel Inc. is an AI knowledge company headquartered in Kyoto with an office in Tokyo. It was founded on 21 December 2007 as Nota, and the current Japanese corporation was established on 4 December 2020. It turns customer-touchpoint data into knowledge so customers and employees can solve problems themselves, and also runs the Cosense knowledge base and the Gyazo capture tool.

The Helpfeel platform began with an AI-powered FAQ system using intent-predictive search, which matches varied or misspelled questions to the right answer. It now adds a chat agent that answers from internal documents and the web, a voice agent for call centers, Call Assist for operators, analytics on inquiry and call logs, and Helpfeel Growth for marketing and AI search optimization. The company reports more than 800 enterprise customers in Japan, including Yamato Transport, Kirin, LIXIL, Kansai Electric Power, SOMPO Himawari Life and several regional banks.

• Intent-predictive FAQ search: matches varied phrasing and typos to the right answer for customer and internal FAQs.
• Chat agent: answers questions conversationally from internal documents and web content.
• Voice agent: handles call center inquiries by voice.
• Call Assist: supports operators with answers during calls.
• Analytics: clusters inquiry and call logs to find unanswered needs and improve FAQs.
• Helpfeel Growth: uses customer touchpoints for marketing, conversion and AI search optimization.

Japanese banks, insurers and retailers with Vietnamese subsidiaries could deploy Helpfeel FAQ search and chat agents on customer portals to cut hotline volume. Large manufacturers can use it as an internal helpdesk for HR and IT questions. Utilities can analyze inquiry logs to identify recurring issues and update FAQs.

Helpfeel cites inquiry reductions of up to 84% in a healthcare deployment, 50% fewer inquiries at Traders Securities and a 25% reduction in call center response time. An internal helpdesk case saw FAQ usage rise 5.2 times. Customer retention is stated at 99%, and the FAQ product is reported as No. 1 in Japanese market share for FAQ knowledge management by Fuji Chimera Research for fiscal 2025.

Companies want customers to self-serve before contacting support, and generative AI is merging FAQ, chat and voice into one knowledge layer. Consumers increasingly ask AI search engines instead of visiting websites, so well-structured FAQ content also drives marketing. Banks, utilities and retailers in Vietnam face similar inquiry volumes on hotlines and apps.

Founded on 21 December 2007 (as Nota); the Japanese corporation was established on 4 December 2020. Headquartered in Kamigyo-ku, Kyoto, with a Tokyo office in Chuo-ku; capital 100 million JPY; CEO Kazuchika Rakusai. Cumulative equity funding of 6.2 billion JPY after the January 2026 Series E close, with Globis Capital Partners among investors. ISMS certified under ISO/IEC 27001:2022.