Omilia Agentic CX Platform

Omilia is a conversational AI company with offices in Athens and New York according to its press release dateline. In August 2026 it announced a $67M Series B led by Expedition Growth Capital and reported live ARR above $60M and over 200 enterprise deployments, mostly in regulated industries.

The platform is a self-learning agentic CX system built on its own voice AI and purpose-built models. Product lines include Voice Agents, Chat Agents, Authentication Agents, TalkGuard anti-fraud, CSR CoPilot and Drive-Thru Voice AI. Named customers include Capital One, Discover, RBC and Taco Bell.

• Voice Agents: automate enterprise phone interactions with proprietary voice AI.
• Chat Agents: handle digital channels on the same platform.
• Authentication Agents: verify callers before sensitive actions.
• TalkGuard: anti-fraud for contact center calls.
• CSR CoPilot: assists human agents during live interactions.
• Lexis TTS: generative text-to-speech model built for contact centers.

A bank in Vietnam automates card and balance inquiries with caller authentication. An insurer handles claim-status calls. A retailer or QSR chain automates order taking by phone.

Voice agents built for regulated sectors such as banking and insurance.

Release cites a Tier 1 bank handling over 1 million calls per day.

Supports 50,000+ concurrent voice interactions for a single client, per the company.

Includes anti-fraud and caller authentication agents.

Large enterprises are shifting contact centers to agentic AI that contains calls while meeting compliance rules. Banks and insurers need authentication and fraud control built into voice automation. Vietnamese banks and insurers face the same shift as call volumes grow.

Series B of $67M announced 2026-08-06. Offices in Athens and New York; first US office planned for H2 2026. Named Leader in Forrester Wave Conversational AI Q2 2026. Release says platform supports FedRAMP, PCI-DSS, SOC 2, HIPAA, GDPR.