Synthflow Voice AI Agents

Synthflow is an enterprise AI agent platform with a Berlin dateline on its press releases. It automates customer conversations over phone and chat, combining agent orchestration with its own telephony infrastructure.

In April 2026 it announced a strategic partnership with 8×8 to bring its agents into the 8×8 Contact Center. The release reports 100+ enterprise customers including Freshworks and Thryv, over 65 million customer calls processed and support for 30+ languages.

• Voice agents: automate inbound and outbound phone conversations.
• Chat agents: handle text conversations on the same platform.
• Orchestration: coordinates multiple agents and workflows.
• Telephony: owned infrastructure for calling.
• Contact center link: integration with 8x8 Contact Center.
• Connectors: Cal.com, GoHighLevel, HubSpot, Salesforce and Zapier.

A BPO in Vietnam runs multilingual inbound support with AI agents. A retailer automates order and appointment calls. A SaaS company deflects tier-1 support calls.

Low-latency conversations in 30+ languages.

Native integration with the 8x8 Contact Center.

Agent orchestration is combined with the vendor's own telephony infrastructure.

Security badges listed include SOC 2, GDPR, HIPAA and ISO 27001, with EU and US hosting.

Contact center vendors are partnering with specialist voice AI platforms to add agentic automation without rebuilding their stack. Multilingual support is needed for Southeast Asia, where one center often serves several languages.

Partnership with 8x8 announced 2026-04-21 (Berlin). 100+ enterprise customers, 65M+ calls processed. G2 Grid Leader for AI Agents. Badges for SOC 2, GDPR, HIPAA, ISO 27001.