VERA AI Agent Customer Service

Verysell AI is the AI center of excellence within Verysell Group, which the company's pages describe as headquartered in Switzerland and established in 1990. It provides AI consulting and custom AI development for banking, insurance, retail and manufacturing clients, and works with SmartDev, which has development offices in Vietnam.

VERA is a conversational AI agent for customer service on text and voice channels. It recognizes intent, routes each message to the best suited human or virtual agent through an orchestrator, creates tickets when escalation is needed and extracts data from structured and unstructured sources. It is built on NVIDIA Riva speech technology and integrates with CRM, ticketing, websites, mobile apps and call center systems.

• 24/7 support: multilingual text and voice chat, simple queries answered instantly.
• Smart message processing: intent recognition and an agent orchestrator that picks the best human or virtual agent.
• Automated ticket management: creates tickets on escalation, tracks status and surfaces related documents and past cases.
• Data extraction: pulls insights from structured and unstructured data and automates repetitive back-office tasks.
• Pre-integrated deployment: works with CRM, ticketing, websites, mobile apps and call center systems.
• Four-week rollout: integrate, train on knowledge base, launch on channels, then optimize with analytics.

Customer care for banks and insurers, handling account and policy questions by chat and voice. E-commerce and retail support desks that route and ticket complaints. Call centers that want an AI first line with human handoff.

Provides customer support around the clock on text and voice, with complex cases handed to human agents. Targets a go-live in four weeks through a phased rollout. Comes pre-integrated with CRM and ticketing systems and pre-trained on support workflows. Reduces time agents spend searching for information.

Banks, insurers and retailers in Vietnam and Southeast Asia are replacing scripted chatbots with AI agents that handle voice and text and escalate to people. Contact centers are also under pressure to cut handling time while supporting more channels.

Part of Verysell Group (Switzerland, established 1990 per company pages). NVIDIA Inception and NVIDIA Partner Network member. Won Sao Khuê 2025 for VERA and for AI consulting and solution development, together with SmartDev. COO Nguyen Quoc Trung accepted the award on 30 March 2025.