Apaleo Open PMS

Apaleo (apaleo GmbH) is an API-first property management platform for hotels and apartment brands, with its registered address in Munich, Germany. The site describes it as the open platform for modern hospitality.

The product line includes Apaleo Open PMS, open APIs, Apaleo Pay and the Apaleo Store for third-party apps. Apaleo Copilot, launched in March 2026, is a chat-based agentic layer that extends stays, resolves overbookings, assigns rooms and produces morning briefings. Named customers include citizenM, Limehome, Van der Valk, easyHotel and Nestor Stay.

• Open PMS: reservations, units and housekeeping through an API-first core.
• Open APIs: documented APIs for custom integrations.
• Apaleo Pay: integrated payments for properties.
• Apaleo Store: marketplace of third-party apps.
• Apaleo Copilot: chat-based agent for stay extensions and overbookings.
• Agent connectivity: third-party agents connect for agent-to-agent communication.

A serviced apartment brand in Ho Chi Minh City can connect its app, smart locks and payments through Apaleo APIs. A hotel group can use Copilot to produce a daily morning briefing for front-desk teams.

Open APIs let hotel groups connect their own apps and third-party tools. The site states no set-up, license, maintenance or integration fees. citizenM rolled out 7,500 rooms in 8 weeks per the site. Copilot automates multi-step tasks such as overbooking resolution using staff SOPs.

Hotel brands and serviced apartment operators prefer API-first systems so they can assemble their own tech stack and add AI agents. Vietnam's serviced apartment and aparthotel operators in Ho Chi Minh City and Hanoi fit this model.

apaleo GmbH, registered in Munich, Germany (imprint). Founding year not stated on fetched pages. Apaleo Copilot launched 24 March 2026. No Asia presence stated on the homepage.