OneUptime Observability and Incident Management

HackerBay, Inc., doing business as OneUptime, is a Delaware company according to its terms of service. It offers an open-source observability and incident management platform that aims to replace separate tools for uptime monitoring, status pages, on-call alerting, logs, metrics, traces and error tracking.

The platform is OpenTelemetry-native and runs as a cloud service or a self-hosted install, including air-gapped. Checks run every 10 seconds from multiple regions, and an AI agent investigates incidents, explains likely root causes and opens fix pull requests for human review. The homepage shows logos of IBM, Siemens, Airbus, AirAsia and PayU among many others.

• Uptime monitoring: checks every 10 seconds from multiple regions plus synthetic checks.
• Status pages: hosted on the customer's own domain with email and SMS subscriber updates.
• On-call and incidents: schedules, escalations, alerts by phone, SMS, Slack or Teams, and incident timelines.
• OpenTelemetry observability: logs, metrics, traces and error tracking in one place.
• AI agent: investigates incidents, explains root causes and opens fix pull requests, with bring-your-own LLM keys.
• Self-hosting: Helm chart and Docker Compose installs, including air-gapped.

A Vietnamese SaaS or fintech company can publish a branded status page and run on-call rotations. An e-commerce operator can monitor APIs and checkout flows with synthetic checks. An enterprise can self-host an air-gapped instance for internal systems.

One platform covers monitoring, status pages, on-call, incidents and telemetry, so teams drop several subscriptions. A free plan needs no credit card, and paid plans start at $22 per user per month. The Community Edition is Apache 2.0 and can be self-hosted. ISO/IEC 27001 is listed for the cloud service, and AI investigations are read-only with secrets redacted.

Teams are consolidating monitoring, status page and incident tools to cut licence cost, and open-source options with self-hosting appeal to cost-sensitive markets. Vietnamese SaaS firms and e-commerce operators need uptime transparency and on-call tooling as customers expect public status pages.

Legal entity HackerBay, Inc. (doing business as OneUptime), Delaware; terms governed by Delaware law. ISO/IEC 27001 for OneUptime Cloud, SOC 2 Type II report under NDA, HIPAA BAA available. Community Edition under Apache 2.0.