Ascend Platform (Third Way Health)

Third Way Health is a Los Angeles-based healthcare operations company that provides AI and human-staffed services for medical practices, medical groups and payers. It targets the administrative burden of the front office, such as scheduling, eligibility checks and prior authorizations.

Its Ascend platform combines modules for Patient Access as a Service, Front Office as a Service and an EHR-integrated Digital Front Door with Dyno AI voice assistant and Agent Assist tools. AI handles high-volume tasks such as call routing and standard eligibility checks, while dedicated human teams handle complex cases. Named customers include Astrana Health and Valley Oaks Medical Group.

• Patient Access as a Service: call answering, scheduling and follow-up communications.
• Front Office as a Service: eligibility, prior authorizations, no-show follow-up and care gap closure.
• Digital Front Door: EHR-integrated scheduling, digital intake and reminders.
• Dyno AI: multilingual AI voice assistant for patient inquiries.
• Agent Assist: AI tools supporting human staff.
• Payer services: network, claims, quality management and member engagement.

Private hospital chains could use AI voice scheduling to handle appointment calls. Insurers and clinic networks could outsource eligibility verification and prior authorization follow-up.

• Lower front-office administrative cost (company-reported up to 40-50%).
• Higher visit volume (company-reported +11 to +15%).
• Shorter phone wait times (company-reported 50% reduction).
• Hybrid AI and human model with a 12-week implementation.

Healthcare providers face staff shortages and rising administrative cost, driving demand for outsourced and AI-assisted operations. Vietnamese private clinics and hospital groups with high call and scheduling volume face similar front-office pressure.

Los Angeles, US. Series A of USD 15M in Feb 2026 led by Health Velocity Capital; strategic investment from Astrana Health and MedPOINT Management in 2025.