KIBO Commerce and Order Management

KIBO Commerce is a composable commerce and order management software vendor established in 2016, with a May 2026 press release datelined Austin, Texas. It serves retailers, manufacturers, distributors and wholesalers, and reports 30% revenue growth and a 112% net retention rate for 2025, with EMEA making up 30% of its business.

The platform offers B2C and B2B order management, B2C and B2B commerce, and add-ons for dropship, reverse logistics, subscriptions, AI vector search and CMS. KIBO AI provides agents for commerce, order management and support, and Connect Hub gives pre-built ERP, PIM, WMS and payment integrations plus a KIBO MCP layer for AI tools. Named customers include Zwilling, Al-Futtaim, Ace Hardware and Marks & Spencer.

• Order management: B2C and B2B order orchestration with inventory visibility and order promising.
• Commerce: B2C and B2B storefront capabilities with catalog, pricing, promotions and checkout.
• Add-ons: Dropship, reverse logistics, subscriptions, AI vector search and CMS.
• KIBO AI: Agents for shopping, merchandising, order routing and customer success.
• Connect Hub: Pre-built integrations for ERP, PIM, WMS and payments.
• KIBO MCP: Model Context Protocol layer connecting commerce logic to AI tools.

A Vietnamese omnichannel retail chain routing online orders to the nearest store or warehouse. A hardware or electronics distributor running B2B ordering with ERP-synced pricing. A brand adding dropship supplier fulfillment and returns handling to its webshop.

Combines commerce and order management so inventory, promising and fulfillment share one data set. Pre-built ERP, PIM, WMS and payment connectors reduce integration effort. AI agents such as the Order Routing Agent aim to cut shipping cost and speed delivery. Modular packaging lets buyers start with order management or commerce and add modules later.

Retailers and distributors are consolidating inventory across stores, warehouses and dropship suppliers to promise delivery dates accurately. In Vietnam and Southeast Asia, omnichannel retailers and B2B distributors face the same need, and the Middle East presence of customers such as Al-Futtaim shows regional reach.

Established in 2016; dateline Austin, Texas on the 2026-05-14 press release. Named a Challenger in the 2025 Gartner Magic Quadrant for Digital Commerce and a Leader in a Forrester Wave for Commerce Solutions (2026). KIBO Kickstart reseller program with Nextuple announced 2026-03.