AI Rudder Voice AI Agent

AI Rudder (AIRudder Pte Ltd) is a Singapore-registered conversational AI company backed by investors including Sequoia, Tiger Global, Cathay Innovation, Coatue and ZhenFund. It reports 500+ clients across Southeast Asia, Latin America and beyond, mainly lenders, banks, e-commerce and logistics firms with high call volumes.

Its Voice AI Agent combines speech recognition, natural language understanding and large language models to hold real-time phone conversations for payment reminders and collections, telemarketing, lead qualification, KYC checks, surveys and confirmations. It speaks Bahasa, Mandarin, Thai, Hindi, Tamil, Filipino, Vietnamese and English, including regional accents. The wider suite includes an AI chat agent, the low-code BotLab builder, omnichannel tools and an AI contact center.

• LLM voice conversations: understands intent, adapts tone and responds in context in real time.
• Collections and reminders: automated payment reminder and collection calls at scale.
• Sales and verification: telemarketing, lead qualification, KYC and information checks.
• Multilingual: Bahasa, Mandarin, Thai, Hindi, Tamil, Filipino, Vietnamese and English with regional accents.
• BotLab: low-code platform for building and deploying AI agents.
• Open API: connects to existing contact center, customer service and CRM systems.

Vietnamese consumer finance companies can automate early-stage payment reminder calls in Vietnamese. E-commerce and logistics firms can confirm orders and delivery times by voice. Insurers can run renewal and survey calls without expanding call center staff.

Handles thousands of concurrent calls at the same service level. The website reports 65% agent cost saving and 300% higher call efficiency for the voice agent, and case results such as 80% cost saving at Kredivo and 80%+ labour cost savings with 5 to 10% repayment improvement at Bank Neo Commerce. Pricing is pay-for-what-you-need with no fixed fees, and deployment takes weeks.

Consumer lending, buy-now-pay-later and e-commerce in Southeast Asia generate huge volumes of reminder, collection and confirmation calls. LLM-based voice agents are replacing scripted robocalls and part of outsourced call center work, with demand for local language and accent support.

Registered as AIRudder Pte Ltd in Singapore and lists Vietnam among its supported markets. Investors listed on the website: IMO Ventures, Tiger Global, Huashan Capital, Cathay Innovation, ZhenFund, Sequoia and Coatue. Client logos include TikTok Shop, Shopee, SHEIN, Traveloka, GoTo and Standard Chartered.