BE-A AI Hospitality Agent

FLAE Robotics a.s. is an AI hospitality technology company whose footer lists Prague, Czech Republic. Its product BE-A is an AI receptionist that handles guest communication for hotels so that staff time is freed and enquiries are not missed.

BE-A runs as a virtual agent on email, WhatsApp and web plugin, as a voice agent for phone calls with transcripts, and as an avatar on a lobby screen; a humanoid front-desk version is in development. It connects to hotel systems such as Apaleo, Mews, Oracle OPERA Cloud, Protel, Previo and D-EDGE to check availability and manage reservations. Seed funding of over EUR 1 million was announced in October 2026.

• Virtual agent: replies to guests on email, WhatsApp and web chat plugin.
• Voice agent: answers phone calls and provides call transcripts.
• Avatar: lobby-screen receptionist for in-person guests.
• Humanoid: front-desk robot version in development.
• PMS integrations: Apaleo, Mews, Oracle OPERA Cloud, Protel, Previo, D-EDGE, HotelTime.
• Reservation handling: availability checks and booking tasks within hotel systems.

A small hotel in Hoi An can answer booking enquiries on WhatsApp overnight. A boutique hotel can handle phone calls when reception is busy. A hotel group can route guest requests to the right department automatically.

• An AI receptionist answers guest messages and calls around the clock, including when the front desk is busy.
• The site claims 20-50% savings on staffing costs, depending on property size and workflow.
• Integration with PMS and booking systems lets the agent check availability and handle reservations.
• Multiple channels (email, WhatsApp, web, voice) are covered by one agent.

Hotels face staff shortages and a rising volume of messages across WhatsApp, email and phone, which drives adoption of AI agents for guest communication. Vietnamese hotels serving international guests across several channels and time zones have a similar need.

Footer entity FLAE ROBOTICS a.s., Prague. Founder and CEO Filip Linek (per tech.eu). Seed round over EUR 1 million from Purple Ventures and Garage Angels, announced 2026-10. Founding year not stated.