Cekat AI Agent for Customer Service and Sales

Cekat.AI is operated by PT. Teknologi Cekat Indonesia, with offices in Jakarta (SCBD) and Tangerang and a presence in Singapore and Malaysia. It is an official Meta Business Partner serving small and mid-sized businesses that sell and support customers mainly through WhatsApp and social media.

The platform lets companies set up AI sales and service agents with a no-code builder in minutes by pasting SOPs and business information as a knowledge source. Agents qualify prospects, answer questions, check shipping costs and book schedules through API calls, then hand off to human staff, while multiple specialised agents and a drag-and-drop flow designer handle more complex journeys. Around them sit a unified inbox for WhatsApp Business API, Instagram, TikTok, Messenger, Telegram, live chat and email, a CRM pipeline, broadcast marketing and order automation with QR payments.

• AI Sales Chat: qualifies prospects and hands off to human staff.
• No-code AI builder: trains agents from pasted SOPs and business information.
• API actions: checks shipping costs, books schedules and calls external systems.
• Multi-agent flows: specialised agents, drag-and-drop flow designer and AI working hours.
• Omnichannel inbox: WhatsApp Business API, Instagram, TikTok, Messenger, Telegram, live chat and email.
• CRM, broadcast and order automation: pipelines, ROAS dashboard, shipping quotes and QR payments.

Online retailers in Vietnam can use AI agents to answer product questions and quote shipping fees on Messenger and TikTok. Clinics and salons can automate booking enquiries. Property agencies can qualify buyer leads from ads before sales calls.

Lets small sales teams answer chat enquiries 24/7 and pass only qualified leads to staff. Setup is no-code and the vendor offers a 14-day free trial with a 10-minute setup. The site reports 3,000+ businesses across Asia and customer cases such as Nature Craft Indonesia raising closing rates from under 20% to over 40%. Chat conversions can be sent back to ad platforms to improve campaign targeting.

Social and chat commerce is a core sales channel for small businesses in Southeast Asia, and AI agents are becoming the first line of response. Vietnamese shops and service businesses that sell through Facebook, Zalo and TikTok face similar volumes of repetitive enquiries outside working hours.

Cekat.AI is operated by PT. Teknologi Cekat Indonesia, an official Meta Business Partner with offices in Jakarta and Tangerang and markets in Singapore and Malaysia. The site claims more than 10 billion tokens and 2 million chat bubbles processed daily. Mobile apps are available on Google Play and the App Store.