GetVocal Hybrid Workforce Platform

GetVocal is an AI platform for enterprise contact centers, headquartered in Paris according to Tech.eu, with the website naming GetVocal AI Ltd. as the registered entity. It focuses on governed AI agents that keep to business rules and hand critical decisions to human operators.

The platform combines Agent Control Tower for monitoring and audit, ContextGraphOS for business rules and escalation thresholds, and AI agents for chat, voice and sales. It supports SaaS, EU-hosted, self-hosted and on-premises deployment, integrates with Salesforce, Genesys, NiCE CXone, Zendesk and SAP, and lists Deutsche Telekom, Movistar and Glovo as customers.

• Agent Control Tower: governance, monitoring, override and audit of AI agents.
• ContextGraphOS: models business rules, policies and escalation thresholds.
• Enterprise AI agents: chat and messaging, voice, and sales and marketing agents.
• Human-AI Flywheel: converts escalations and corrections into improvements.
• GetVocal Assist: lets non-technical operators build and tune agents.
• Flexible deployment: SaaS, EU-hosted, self-hosted, on-premises and hybrid.

A Vietnamese telecom or bank contact center can route routine queries to AI agents with escalation rules. A BPO serving foreign clients can run multilingual agents under audit. An e-commerce platform can handle order-status chats in peak seasons.

Governance layer lets operations teams monitor, override and audit the agent fleet. On-premises and self-hosted options suit regulated enterprises. Omnichannel coverage across voice, chat and WhatsApp in 100+ languages. Human-AI flywheel turns corrections and escalations into training signals.

Large contact centers want AI that is auditable and keeps humans in control, especially under regulation such as the EU AI Act. Vietnam's large BPO and telecom contact-center sector is a possible fit for governed voice and chat agents.

USD 26M Series A announced 18 November 2025, led by Creandum with Speedinvest and Elaia; total USD 30M (Tech.eu). Paris-based, remote-first. Site displays GDPR, SOC 2, ISO 27001, EU AI Act and HIPAA badges.