GoFreight AI-Powered Freight Forwarding Software

GoFreight was launched in 2017 by co-founder and CEO Trenton Chen after months of visiting freight forwarders in the United States. It replaces locally installed legacy forwarding systems and spreadsheets with one cloud platform, and reports serving over 1,000 forwarding companies and more than 6,000 daily users.

The software covers ocean and air import and export with dedicated workflows, document templates and compliance filing tools, plus customs management, rate and quoting, CRM, billing and accounting, branded customer portals with tracking, and reporting. AI reads operational emails to create or update shipments, extracts data from dropped shipping documents and reads contract rates. Users are concentrated in the US, Mexico, Greater China and Southeast Asia, including Vietnam.

• Freight forwarding management: ocean and air import and export workflows with document templates.
• Customs management: compliance filing tools built into the platform.
• Rate and quoting: contract rates read by AI and turned into quotes.
• AI inbox and document extraction: emails and files become new or updated shipments.
• Customer portal: branded tracking, alerts and 24/7 document access.
• Billing, accounting and analytics: invoices, CRM and business reports in one system.

• A Ho Chi Minh City forwarder with US partners can run documentation and invoicing for both offices in one system.
• An NVOCC can let AI create shipments from booking emails and bills of lading.
• A mid-sized forwarder can give importers a branded portal to track containers and download documents.

• Customers report handling 30% more shipments within 12 months and up to 2x productivity with existing staff.
• Exceptions are resolved 40% faster, according to the vendor.
• Branded portals cut customer support inquiries by up to 40% and lift satisfaction scores by 35%, as stated on the site.
• Back-office teams in Vietnam or Indonesia can work on the same live data as sales offices abroad.

Forwarders are replacing on-premise systems with cloud platforms and using AI to absorb document-heavy work without hiring. Vietnam is a common location for offshore back-office teams of forwarders, which favours shared cloud systems across countries.

The site is copyrighted by Hard Core Technology Corp.; contracts are signed with REVO Logistics Technology Corp., dba GoFreight Inc., a California corporation. Leadership includes co-founder and CEO Trenton Chen. The pricing page cites 1,500+ reviews.