Highsail Field Technician AI Assistant

Highsail is an AI assistant for field technicians. A September 30, 2025 article places the company in Ghent, Belgium, and reports it debuted with pre-seed funding from Entourage; the co-founders are Jonas Maeyens (CEO) and Lance De Waele (CTO). The site does not state a founding year.

The product gives technicians job context from spec sheets and older service notes, supports troubleshooting, and turns voice updates, notes and photos into structured data and reports. It keeps connected FSM and ERP systems in sync through connectors and learns each company's workflows and terminology. Named customers include Elneo, Climagroup and CW Group.

• Job context: surfaces spec sheets and older service notes for the task at hand.
• Troubleshooting: guides technicians through fault diagnosis.
• Voice reporting: converts voice updates and notes into structured data.
• Photo reports: turns photos into completed reports.
• System sync: secure connectors keep FSM and ERP systems up to date.
• Workflow learning: adapts to company terminology and voice commands.

A building maintenance contractor in Vietnam records HVAC service visits by voice and photo. A facility management company retrieves past service history during repairs. An MEP service firm syncs technician reports into its ERP automatically.

Technicians complete reports by voice and photo instead of typing after each job. Context from past service notes and spec sheets reduces time spent searching for information. Reports flow into ERP entries and follow-up tasks, keeping back-office records current. The site claims more than 1,000 field operators use the product (vendor claim).

Field service and maintenance teams spend significant time on paperwork and face a shortage of experienced technicians, so voice and photo AI assistants are gaining adoption. The product targets HVAC, building services and industrial maintenance workflows. Vietnamese building management, MEP maintenance and facility service firms could use similar tools, though language support is not stated on the site.

Pre-seed funding from Entourage, a venture studio and early-stage investor; amount not disclosed (article dated September 30, 2025). Co-founders Jonas Maeyens and Lance De Waele. Customers named in the article: Climagroup, Elneo and Firma Beel. The site links to a Trust Center.