Latitude Agent Observability

Latitude, operated by Latitude Data S.L. according to the site footer, builds an open-source AI agent monitoring and observability platform. The S.L. legal form indicates a Spanish company; the site does not state the founding year or headquarters.

The platform traces agents in production, groups recurring failures into issues, and alerts teams when a new issue appears or escalates. It can dispatch problems with sample traces to Claude Code or Cursor to propose a fix and open a pull request. Customer logos include Superlist, Audiense and Waalaxy, and the site lists SOC 2 Type II and GDPR compliance.

• Conversation intelligence: analyses completed sessions for escalations, abandonments and tool failures.
• Issue discovery: groups and prioritises recurring failures with trends and failing traces.
• Alerts: notifies teams through Slack, email or webhooks.
• Agent dispatch: sends context and traces to Claude Code or Cursor to open a fix PR.
• Datasets and annotations: dataset management, human annotation and filters.
• OpenTelemetry and MCP: OTEL-compatible ingestion and a Latitude MCP server.

A Vietnamese e-commerce support team can find why a shopping assistant abandons conversations. A software house can monitor several client agents in one workspace. A bank pilot can review escalation patterns before wider rollout.

Automatic issue discovery shows recurring agent failures without manual log reading. Alerts flag new or escalating issues early. Dispatch to coding agents shortens the path from failure to fix. SOC 2 Type II, GDPR and European data residency support compliance reviews.

As companies deploy customer-facing agents, failure discovery from production traces is replacing manual QA. Observability tools that close the loop to code fixes are an emerging category. Vietnamese firms building chat and voice agents will face the same monitoring need.

Operated by Latitude Data S.L. (country inferred from the Spanish S.L. legal form). Open source on GitHub (latitude-dev/latitude-llm). Lists SOC 2 Type II, GDPR, SSO and SAML 2.0, with data residency in Europe.