One platform connecting startups, corporations, research institutions, regions and investors
Playbook & Handbook · February 6, 2026
Winning Accelerator Playbook 2026 by BambuUP
EDTECH: LEVERAGING AI-POWERED TECHNOLOGIES TO TRANSFORM THE LEARNING EXPERIENCE
1. Technology overview
Level3AI is a Singapore-based company, founded in July 2024 according to Tech Coffeehouse, that offers AI agents for sales and complex customer support across APAC. Its agent, Emily, qualifies leads and resolves customer issues over voice, chat and email while following each customer's policies and systems.
The product handles warranty, returns and escalation workflows, and an AgentOps view lets teams review conversations, policy paths and API calls behind each action. Performance targets are agreed before launch and backed by a contractual money-back guarantee. Named customers include Carousell, GetGo, yuu Rewards and Carsome.
2. Highlighted features & specifications
- Emily agent: resolves customer issues and qualifies leads across voice, chat and email.
- Policy-driven workflows: handles warranty, returns and escalation following customer SOPs.
- AgentOps: reviews conversations, policy paths and API calls per action.
- Lead management: sales qualification workflow.
- Customer support workflow: complex multi-step investigations and account lookups.
- Outcome guarantee: agreed targets with a contractual money-back clause.
3. Potential application
A Vietnamese e-commerce marketplace can automate returns and warranty enquiries. A ride-hailing or car-marketplace operator can resolve account and booking issues. A loyalty-program operator can answer points and redemption queries.
4. Benefits
Site reports 60% lower agent costs and 50% less time to resolve, and quotes Carousell on cutting resolution time by 50% while keeping CSAT. Outcome targets are written into the contract with a money-back guarantee. AgentOps gives auditability of each agent action. SOC 2 Type 2 examination completed.
5. Market trends & opportunities
Businesses in Southeast Asia are moving from per-seat contact-center staffing to outcome-based AI customer support. The multilingual regional focus and Singapore base make the offering relevant for Vietnamese e-commerce, mobility and loyalty-program operators.
6. Other information
Singapore; founded July 2024 and USD 13M seed led by Lightspeed reported January 2026 (Tech Coffeehouse), with BEENEXT, 500 Global, Sovereign's Capital and Goodwater Capital. SOC 2 Type 2 examination completed per the company site.
