MiiTel Conversation Intelligence Platform

RevComm Inc. is a Japanese voice AI company founded in 2017 and headquartered in Chiyoda-ku, Tokyo. It entered Southeast Asia in 2021 through PT RevComm APAC Indonesia in Jakarta, which serves as the hub for nearby markets, and reports 110,000+ users at 3,500+ companies. The problem it addresses is that sales and support calls are rarely reviewed, so coaching and quality control depend on manual listening.

MiiTel records, transcribes and analyses business conversations. MiiTel Phone is an AI-powered cloud VoIP phone for sales and call centers, MiiTel Meetings analyses online meetings with automatic summaries, and MiiTel RecPod captures in-person meetings. Analytics include call scoring, speech evaluation, keyword analysis, call funnels, heatmaps, AI coaching and a generative AI copilot. Customers are sales teams, outbound and inbound call centers, BPOs and field collection teams.

• MiiTel Phone: AI-powered cloud VoIP that records and transcribes every business call.
• Call scoring and speech evaluation: rates talk ratio, speed and other speaking metrics for coaching.
• Keyword analysis and call funnel: tracks topics and conversion stages across all calls.
• MiiTel Meetings: analyses online meetings and produces automatic summaries.
• MiiTel RecPod: records and analyses in-person meetings.
• Gen AI copilot: generates call summaries and memos and supports AI coaching.

Vietnamese insurers and consumer finance companies can score telesales and collection calls to coach agents and check script compliance. BPO and outsourced call centers can give clients transparent quality reports. B2B sales teams can record client meetings and get summaries pushed to their CRM.

Managers can review calls through transcripts, summaries and scores instead of listening manually. Customer stories on the website report reservations and monthly sales up 5 to 10% within four months at an outbound center, dial rates rising from 30 to 50% to above 90% with connect-to-demo conversion up 50%, and first meetings up more than 30%. Click-to-call and scan-to-call reduce manual dialing time.

Telesales, collections and customer service teams in Southeast Asia handle large call volumes, and managers want visibility into what is said on every call. Conversation intelligence tools that combine speech recognition with generative AI are spreading from Japan and the US to Indonesian, Thai and other regional contact centers and BPOs.

RevComm Inc. was founded in 2017 by CEO Takeshi Aida, is headquartered at the Marunouchi Building in Tokyo and is unlisted with capital of 935 million yen. PT RevComm APAC Indonesia holds ISO 27001:2022 and is registered with Indonesia's Ministry of Communication and Informatics as a call center service provider. Adoption has started in Singapore, Thailand, India and Australia.