Parloa AI Agent Management Platform

Parloa is an agentic customer experience platform developer; its press release carries a Berlin dateline and says it opened satellite offices in London, Madrid, Paris and Milan earlier in 2026. The platform is used to build, deploy and manage AI voice and chat agents at enterprise scale.

In October 2026 AloTech, a cloud contact center software provider based in Istanbul, named Parloa its strategic AI partner so that AloTech customers can use Parloa voice and chat agents. The partners say deployments can reach production in weeks and skip long proof-of-concept projects.

• Voice agents: handle customer phone calls at enterprise scale.
• Chat agents: serve digital channels on the same platform.
• Agent management: builds, deploys and manages agents in one place.
• Partner distribution: reaches customers through contact center vendors such as AloTech.
• Governance: enterprise security and governance controls are documented in the Trust Center.
• Language coverage: an expanded language coverage solution is listed on the site.

A Vietnamese CCaaS or telco reseller adds enterprise voice agents to its contact center offering. A bank or insurer pilots AI agents for service calls. A large retailer manages voice and chat agents centrally.

Voice and chat agents can be offered through an existing contact center platform.

Partners state deployments run in production within weeks.

Enterprise security and governance sections are published through a Trust Center.

A single platform manages voice and chat agents together.

Contact center software vendors are embedding third-party agentic AI to give existing customers faster paths to automation. Regional CCaaS providers in Southeast Asia can follow the same partner model to add voice agents without building their own.

Partnership with AloTech (Istanbul, founded 2012) announced 2026-10-15. Satellite offices in London, Madrid, Paris and Milan opened in 2026 per the release. Dateline Berlin.