Phonely AI Voice Agents

Phonely builds AI voice agents that answer business phone calls. Its announcement describes a San Francisco company that grew out of an AI research group at the University of Melbourne and joined Y Combinator (S24); in April 2026 it raised a $16M Series A led by Base10 Partners.

The platform creates an AI phone receptionist from a business website to handle FAQs, call routing and appointment booking, with custom models tuned per customer. Phonely also introduced Alma, its own phone-call model. The site names Etech Global Services, Engage CX and TSA Group as customers.

• Agent Builder: configures call scripts, routing, qualification, booking and escalation.
• Alma model: in-house phone-call model with a stated first-token time of 182 ms.
• Voices: 1,000+ voices, voice cloning and turn-taking.
• Languages: 100+ languages and regional accents listed in the FAQ.
• Analytics: call recording, transcription, AI summaries and A/B testing.
• Integrations: connectors for CRM, calendar and booking tools.

A clinic chain in Vietnam books appointments by phone after hours. A BPO or insurance call center automates outbound sales follow-up calls. A logistics firm answers delivery status inquiries.

Setup is described as taking under five minutes from a business website.

Handles routing, FAQs and appointment booking around the clock.

Built-in A/B testing and analytics help refine call scripts.

The first 100 minutes are free according to the website.

Businesses are replacing hold queues and basic IVR with voice agents that book and route calls automatically. Small service businesses and BPOs adopt phone AI to cut cost per call. The same demand exists in Vietnam and Southeast Asia where clinics, salons and logistics firms miss calls outside hours.

Series A of $16M announced in April 2026, total funding $19M. Y Combinator S24 alumnus. Legal entity Phonely, Inc. SOC 2, GDPR, CCPA, HIPAA and PCI listed.